Audio Visual Technician

**Job no**: 543174

**Work type**: Full-time

**Location**: Geelong - City

**Categories**: Technical
- Based between Geelong, Waurn Ponds & Waterfront Campus
- Fixed Term, Full-Time
- HEW 6 $85,588 - $92,428 + 17% Superannuation

Founded in 1974, Deakin is a public university in Victoria with 61,000 students across five campuses: Melbourne Burwood, Geelong Waurn Ponds, Geelong Waterfront, Warrnambool, and the online Campus. We are a progressive and open-minded university, with the highest student satisfaction in Victoria and consistently ranked in the top 1% of the world’s universities.

**Overview**

Supports the large and complex audio-visual infrastructure, with a focus on the provision of responsive customer service in resolving faults, and the timely completion of service requests within agreed service levels. Improving audio visual service quality and operational processes to improve the performance of audio-visual equipment and proactively address faults and facilitate repairs when failures occur. Configures and install various audio-visual devices and services and assist with the development of audio-visual support procedures.

**Your key responsibilities will include**:

- Provide a responsive customer service to resolve network faults and issues within agreed service levels
- Support and schedule maintenance of audio-visual services located across all campuses
- Provide high quality support to AVN customers in fault resolution and service request provisioning
- Seek feedback from clients regarding their satisfaction and perspective with products or services received, respond to feedback with openness and transparency and seek to identify ways to better service the customer
- Provide ethical advice to clients that address underlying issues, promoting value-adding insights and recommendations
- Build new and productive relationships with a diverse range of potential students, stakeholders or key and influential individuals both inside and outside the University
- Develop and implement practical, accessible solutions based on stakeholder needs
- Strive for excellence and consult regularly with clients to clarify who requires the information, the purpose for which it is required, criteria for success and where and when advice and recommendation is required
- Communicate with confidence using examples and the most appropriate influencing technique for a given situation to increase understanding and support

**To be successful, you’ll have**:

- A Degree with subsequent relevant experience; or
- An equivalent combination of relevant experience and/or education/training. (audio visual services)
- Experience maintaining audio visual technologies in an enterprise environment, with extensive experience monitoring and trouble-shooting complex audio-visual platforms
- Audio visual engineering experience with a sound understanding of audio-visual protocols
- Audio Visual Certified Technology Specialist or equivalent industry certification *Desirable

**Applications for this position close on Friday 28**th** July, 2023.**

**SPECIAL REQUIREMENTS**
- Infrequent work outside business hours is required (e.g., work at evening or weekend events is required)
- Drivers Licence
- Working with Children Check (refer to Recruitment Procedure)

**Please submit your updated resume and a short cover letter outlining your skills and experience for this role.**

**Are You Ready?**

Deakin is a Victorian university with a global impact. We are an agile, dynamic, and innovative university committed to making a positive impact through our excellence in education, research and innovation and the contributions we make to the wider community.

We understand that our reputation has been built on the dedication and expertise of our staff and we offer a dynamic and diverse working environment with opportunities to grow and develop careers. We believe that a progressive, thriving culture will ensure that people choose to come, and stay at Deakin and contribute to our ongoing success.

**Advertised**: 14 Jul 2023 AUS Eastern Standard Time
**Applications close**: 28 Jul 2023 AUS Eastern Standard Time