Guest Services Agent

4 weeks ago

Perth, Australia Apprenticeship Community Full time

Are you a looking for a career with a global leader in luxury and service-oriented hospitality whilst gaining a nationally recognised qualification?
- Beautiful location on the Elizabeth Quay waterfront
- 5 minutes walk from Elizabeth Quay station and close to public transport
- Free Employee Duty Meals
- Free breakfast cereal, coffee and tea throughout the day
- Discounts on hotel rooms and food and beverage with Marriott Internationally
- Discounts on retail venues around the location
- Marriott Life with the Works - Paid Birthday Leave, Sabbatical Leave, and Paid Parental Leave
- Recognition and wellbeing programs
- Training and Career Development opportunities within an international brand
- Laundry Benefit
- Employee activities and celebrations throughout the year

**About the Company**
Owned by multinational developer, Far East Consortium, The Ritz-Carlton, Perth is a prominent anchor point within Perth’s Elizabeth Quay development. Sitting just 30 metres from the waterfront, the 205-room hotel occupies a 28-storey tower, which also includes a selection of impressive residential apartments.

The Ritz-Carlton, Perth, together with The Towers at Elizabeth Quay, an upscale residential development located beside the hotel, sits atop exclusive retail space, fine-dining experiences, and waterfront access.

The Ritz-Carlton, Perth also offers guests world-class amenities, including four distinctive restaurants and bars.

The hotel is also ideally positioned to accommodate conference and meeting space demand in the city with 2,000 square metres of conference space, including a spacious 572 square metres ballroom fitted with the latest AV technology. Other facilities at the hotel include a Fitness Centre, which offers a gym, spa, and outdoor infinity swimming pool, while an open-roof courtyard with tropical, landscaped gardens creates a resort feel in a bustling city.

**About the Role**

**Duties**
- Provide guests with a warm and sincere greeting, engaging them in conversation regarding their stay, property services, and area attractions/offerings.
- Process all guest check-ins by confirming reservations, and issuing and activating room keys.
- Coordinate with Housekeeping to track readiness of rooms for check-in.
- Process all check-outs including express check-outs, resolving any late and disputed charges, settling account, retrieving room key, and requesting comments on guest's stay.
- Process all payment types such as room charges, cash, checks, debit, or credit.

**Skills & Experience**
- Responsible Service of Alcohol from Nationally Accredited Training provider (RSA)
- COVID Hygiene Certificate (from Australian Hotels Association)
- Experience working in customer service role preferable
- Passion for customer service
- Unrestricted working rights for Australia

  • Guest Services Agent

    4 weeks ago

    Perth, Australia Hilton Full time

    Guest Services Agent **Guest Services Agent** **Parmelia Hilton Perth** **What is it like to work for Hilton?** Hilton is a leading global hospitality company. As one of the top 100 companies to work for, it is the only hospitality company to rank in the top 5. For nearly a century, Hilton has offered travellers the finest in accommodations, service,...

  • Guest Services Agent

    3 weeks ago

    Perth, Australia Hilton Full time

    Guest Services Agent **Guest Services Agent** **Parmelia Hilton Perth** **What is it like to work for Hilton?** Hilton is a leading global hospitality company. As one of the top 100 companies to work for, it is the only hospitality company to rank in the top 10. For nearly a century, Hilton has offered travellers the finest in accommodations, service,...

  • Guest Services Agent

    3 weeks ago

    Perth, Australia Hilton Full time

    Guest Services Agent **Guest Services Agent** **Parmelia Hilton Perth** **What is it like to work for Hilton?** Hilton is a leading global hospitality company. As one of the top 100 companies to work for, it is the only hospitality company to rank in the top 10. For nearly a century, Hilton has offered travellers the finest in accommodations, service,...

  • Guest Services Agent

    2 weeks ago

    Perth, Australia Hilton Full time

    Guest Services Agent **Guest Services Agent** **DoubleTree by Hilton Perth - Waterfront** **What is it like to work for Hilton?** Hilton is a leading global hospitality company. As one of the top 100 companies to work for, it is the only hospitality company to rank in the top 10. For nearly a century, Hilton has offered travellers the finest in...

  • Guest Services Agent

    1 week ago

    Perth, Australia Hilton Full time

    Guest Services Agent **Guest Services Agent** **Parmelia Hilton Perth** **What is it like to work for Hilton?** Hilton is a leading global hospitality company. As one of the top 100 companies to work for, it is the only hospitality company to rank in the top 5. For nearly a century, Hilton has offered travellers the finest in accommodations, service,...

  • Guest Services Agent

    3 weeks ago

    Perth, Australia Hilton Full time

    **Guest Services Agent** **DoubleTree by Hilton Perth - Northbridge** **What is it like to work for Hilton?** Hilton is a leading global hospitality company. As one of the top 100 companies to work for, it is the only hospitality company to rank in the top 10. For nearly a century, Hilton has offered travellers the finest in accommodations, service,...

  • Guest Services Agent

    3 weeks ago

    Perth, Australia Hilton Full time

    **Guest Services Agent** **DoubleTree by Hilton Perth - Northbridge** **What is it like to work for Hilton?** Hilton is a leading global hospitality company. As one of the top 100 companies to work for, it is the only hospitality company to rank in the top 10. For nearly a century, Hilton has offered travellers the finest in accommodations, service,...

  • Guest Services Agent

    1 week ago

    Perth, Western Australia Hilton Full time

    Guest Services AgentGuest Services AgentParmelia Hilton PerthWhat is it like to work for Hilton?Hilton is a leading global hospitality company. As one of the top 100 companies to work for, it is the only hospitality company to rank in the top 10. For nearly a century, Hilton has offered travellers the finest in accommodations, service, amenities, and value....

  • Guest Services Agent

    3 weeks ago

    Perth, Australia Hilton Full time

    **Guest Services Agent** **Parmelia Hilton Perth** **What is it like to work for Hilton?** Hilton is a leading global hospitality company. As one of the top 100 companies to work for, it is the only hospitality company to rank in the top 10. For nearly a century, Hilton has offered travellers the finest in accommodations, service, amenities, and value....

  • Guest Services Agent

    2 weeks ago

    Perth, Australia Hilton Full time

    **Guest Services Agent** **Parmelia Hilton Perth** **What is it like to work for Hilton?** Hilton is a leading global hospitality company. As one of the top 100 companies to work for, it is the only hospitality company to rank in the top 5. For nearly a century, Hilton has offered travellers the finest in accommodations, service, amenities, and value. Our...

  • Guest Services Agent

    1 week ago

    Perth, Australia Hilton Full time

    **Guest Services Agent** **DoubleTree by Hilton Perth - Waterfront** **What is it like to work for Hilton?** Hilton is a leading global hospitality company. As one of the top 100 companies to work for, it is the only hospitality company to rank in the top 10. For nearly a century, Hilton has offered travellers the finest in accommodations, service,...

  • Guest Services Agent

    2 weeks ago

    Perth, Australia Hilton Full time

    **Guest Services Agent** DoubleTree by Hilton Perth Waterfront **What is it like to work for Hilton?** Hilton is a leading global hospitality company. As one of the top 100 companies to work for, it is the only hospitality company to rank in the top 10. For nearly a century, Hilton has offered travellers the finest in accommodations, service, amenities,...

  • Guest Services Agent

    1 week ago

    Perth, Australia Hilton Full time

    **Guest Services Agent (Night Shift)** **Parmelia Hilton Perth** **What is it like to work for Hilton?** Hilton is a leading global hospitality company. As one of the top 100 companies to work for, it is the only hospitality company to rank in the top 10. For nearly a century, Hilton has offered travellers the finest in accommodations, service, amenities,...

  • Guest Service Agent

    4 days ago

    Perth, Australia TRIBE Perth Full time

    Located on the burgeoning doorstep of the ever expanding Perth CBD, **Tribe Perth **is conveniently based next door to Kings Park and minutes away from some of the city’s premier restaurants, bars and tourist attractions. Seductive and striking, Tribe Perth brings a bold new energy to the market. Part collaborative workspace, part social club, our 126...

  • Guest Services Agent

    1 week ago

    Perth, Western Australia Hilton Full time

    Guest Services AgentDoubleTree by Hilton Perth - NorthbridgeWhat is it like to work for Hilton?Hilton is a leading global hospitality company. As one of the top 100 companies to work for, it is the only hospitality company to rank in the top 10. For nearly a century, Hilton has offered travellers the finest in accommodations, service, amenities, and value....

  • Guest Services Agent

    1 week ago

    Perth, Western Australia Hilton Full time

    Guest Services AgentDoubleTree by Hilton Perth WaterfrontWhat is it like to work for Hilton?Hilton is a leading global hospitality company. As one of the top 100 companies to work for, it is the only hospitality company to rank in the top 10. For nearly a century, Hilton has offered travellers the finest in accommodations, service, amenities, and value. Our...

  • Guest Services Agent

    1 month ago

    Perth, Australia Hilton Hotels Full time

    JOB DESCRIPTIONGuest Services Agent Parmelia Hilton Perth What is it like to work for Hilton?  Hilton is a leading global hospitality company. As one of the top 100 companies to work for, it is the only hospitality company to rank in the top 5. For nearly a century, Hilton has offered travellers the finest in accommodations, service,...

  • Guest Services Agent

    3 weeks ago

    Perth, Australia Hilton Hotels Full time

    JOB DESCRIPTIONGuest Services Agent Parmelia Hilton Perth What is it like to work for Hilton?  Hilton is a leading global hospitality company. As one of the top 100 companies to work for, it is the only hospitality company to rank in the top 5. For nearly a century, Hilton has offered travellers the finest in accommodations, service,...

  • Guest Services Agent

    1 week ago

    Perth, Western Australia Hilton Full time

    Guest Services AgentParmelia Hilton PerthWhat is it like to work for Hilton?Hilton is a leading global hospitality company. As one of the top 100 companies to work for, it is the only hospitality company to rank in the top 5. For nearly a century, Hilton has offered travellers the finest in accommodations, service, amenities, and value. Our vision is to fill...

  • Guest Services Agent

    1 week ago

    Perth, Western Australia Hilton Full time

    Guest Services Agent (Night Shift)Parmelia Hilton PerthWhat is it like to work for Hilton?Hilton is a leading global hospitality company. As one of the top 100 companies to work for, it is the only hospitality company to rank in the top 10. For nearly a century, Hilton has offered travellers the finest in accommodations, service, amenities, and value. Our...