Health Concierge Clinician

7 months ago

Adelaide CBD, Australia Medibank Full time

**Will you actively create a healthier future for tomorrow?**

Amplar Health is part of the Medibank group and brings together Medibank Health Solutions, Home Support Services, HealthStrong and CareComplete

At Amplar Health, we’re driven by a desire to make health care more personal. Our focus is on improving health care experiences and championing greater access, choice, and control for people in Australia when it comes to managing their health.

**The Opportunity**

As a Health Concierge Clinician, your role is to connect with Medibank members within the Retail store and via the phone to support them in their preparation for a hospital admission or ongoing treatment. You will offer support, link them to support services and resources and provide relevant non clinical advice to help them make informed decisions about their health, supporting them to improve their health outcomes.

**Here is a snapshot of what you will be doing**:

- Support the Retail team in delivering an exceptional customer experience for Medibank members whilst instore;
- Provide support to members with regards to their health journey, treatment or operation and communicate relevant/appropriate resources available to them in an engaging, sensitive way:

- Assist and empower members in navigating the health system and offering support for them when and where they need it;
- Ensure members feel safe, supported and providing a friendly, personal experience;
- Work towards KPIs and targets whilst ensuring a quality experience for Medibank members.
- Please note:_
- This role is a **non-clinical **support service - you will work both a mix of shifts **working from home** via telephone and within a **Retail **store at one of the following locations - **Marion or Adelaide CBD.**:

- We have full and part time (0.6 - 1.0 FTE) positions available. **A minimum of 2 days a week must be worked at the retail store**.
- **Start date 23rd October **- with 10 days of full time training (Mon
- Fri) via Zoom before moving to your fixed roster.
- Your work from home days will be rostered across the hours of 9-6 pm (Melbourne local time) Monday to Friday, and your days working in store will be SA time.
- Please note, when working from home you will need fast, reliable internet and appropriate work space to ensure privacy whilst working.

**About You**

With strong interpersonal skills and a thoroughly engaging phone manner, you present as a positive, enthusiastic and adaptable personality with a focused mindset to deliver exceptional service to Medibank members whether it be face to face or via the phone. Self-motivated and proactive, you are comfortable working to KPIs and targets.

You are a **Registered Nurse, Physiotherapist, Occupational Therapist, Exercise Physiologist **or** Dietitian **with AHPRA or relevant registration, with a minimum of 1 years' post qualification experience and genuinely care about the health outcomes and the wellbeing of others.

Previous customer service or telephone-based experience will be advantageous. As will an adaptable communication style which allows you to empathise when dealing with vulnerable customers and build trusted relationships with people at all levels.

**A career with us**

We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for better lives, we value the knowledge and contribution of Aboriginal and Torres Strait Islanders. We are working hard to create an inclusive workplace and develop Indigenous careers.

We offer a range of great benefits such as subsidised private health insurance, rewards and discounts, and health and wellbeing initiatives. To find out more, click here.

**To start small and impact bigger.

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