Multifunctional Attendant

**About the position**
Our Balance team embrace the fitness and wellness lifestyle and industry with enthusiasm. This role is responsible for assisting with the management of front of house reception, inbound sales, and monitoring of gym floor across Mayfield, New Lambton and Cardiff sites of Balance Health Clubs. We are currently seeking a casual Multifunctional Attendant to join our Balance team. Duties include but are not limited to:

- Assist with the management of a busy front desk in a professional and energetic manner
- Undertake opening and closing procedures
- Process payments and balance the till
- End of month stock-take
- Handle membership enquires
- Build and maintain health club relationships
- Maintain safe and clean facilities at all times including regular cleaning of gym and equipment
- Monitor and report equipment faults for repair

Certifications required: First Aid, CPR & WWCC#

All positions at the Wests Group require a criminal check to be performed (costs covered by The Wests Group).

**About you**
You will be member focused, with a passion for health and fitness. You will easily build rapport with members and love to help them achieve their fitness goals. One of your biggest strengths will be the ability to provide exceptional customer service and maintain a clean and safe environment for our guests. Previous experience in a reception/admin environment with basic computer skills in Word and Excel will be highly regarded.

**About us**
Balance is owned by The Wests Group Australia, a Newcastle owned and operated (not for profit) membership-based organisation, which prides itself on offering exceptional entertainment, accommodation and dining venues across its five clubs, three hotels. Balance takes pride in exceptional service and has state-of-the-art-health facilities. The Wests Group Australia is a major employer in the Newcastle, Port Stephens and Lake Macquarie regions. Employing close to 1000 people, Wests operates a multi-site portfolio of entertainment and hospitality venues comprising of registered clubs, hotels, conference and fitness facilities as well as the Newcastle Knights. We are one of the many local success stories of our region.

Being an employee of Balance will give you access to the following perks and benefits:

- Paid parental leave (including 12 months of maintained superannuation)
- Flexible work options
- Wellbeing Leave
- First Nations Cultural Leave
- Above-award wages, paid overtime, and penalty rates for weekends and public holidays
- Paid traineeships and leadership development courses
- Free gym membership for all Balance Collective staff (access to all clubs, Mayfield aquatics, group fitness, and unlimited creche)
- Discount accommodation rates at The Executive, The Gateway and The Anchorage Hotel & Spa
- 15% Discount at Reflections Holiday Parks
- Discounted nib Health Insurance
- 24/7 Employee Assistance Programs
- Free annual flu vaccinations