Claims Agent

**Deliver the best customer experience for Claims**:

- **Support our customers in their time of need**:

- **Represent our brand and One Team value**

**About us**

Greenstone is a leader in the sales and distribution of insurance products under a portfolio of credible owned and white-labelled brands. Brands include Real Insurance, RSPCA Pet Insurance, Guardian, Medibank, Woolworths and Australian Seniors Insurance Agency and Choosi. We aim to make a positive difference in people's lives by providing quality solutions that help people protect the things closest to them.

We value our team members and believe working together across functions will lead us to achieve our goals. With an engaging and inclusive culture that sets us apart from others, we strive to be an employer of choice and reward our team with a range of benefits and incentives.

We pride ourselves on being an innovative company that makes smart financial solutions simple and accessible. These quality solutions help people protect the things most important to them and are offered through our diverse portfolio of brands and partners.

For a better understanding of our culture, please see our CEO talking about what makes us a great place to work in the video below.

**The Opportunity**

As Claims Agent for our life portfolio you will be responsible for delivering an exceptional Claims service to our customers in a timely manner within the procedural requirements of our business.

**About you**
- Greenstone is a highly people focused business and we have a great team - we are looking for someone who is highly empathetic and patient
- You pride yourself on providing an exceptional customer experience at every point of contact of the claims process
- Self-motivated and highly organised you adhere to deadlines and adapt well to change
- Building rapport comes naturally to you and your stakeholder relationships are well supported by you
- Detail focused, your communication and listening skills are strong
- Maintaining professionalism when under pressure you demonstrate the ability to problem solve and provide conflict resolutions when faced with challenges
- Team driven you're collaborative and committed to support our One Team value
- Open to supportive feedback you are enthusiastic to grow, learn and contribute to the success of the team

**Our Promise to Our People**

We are passionate about our core values of Customer First, We Care, One Team, and Results Driven, which define how we approach our work. We recognise that our people are the key to our success and offer a broad range of benefits:

- Fantastic employee benefits including flexi days, flexible working, annual $1200 travel/parking allowance
- State of the art building facilities including a dedicated and subsidised on-site company café (weekly free lunch) and on-site Wellness Zone (including fully equipped gym)
- Health and well-being initiatives and programs
- Opportunity to develop through our in-house leadership and emotional intelligence workshops
- Be recognised through our Shine Hub recognition platform, quarterly award functions and a grand annual conference
- Retail discounts e.g. movie tickets, Taronga Zoo entry, live shows + more
- Morsl market (a fully automated self-serve, food and drink marketplace with a wide variety of meals, snacks, and drinks)

**Location**

Great central location in Norwest Business Park, Bella Vista - only a short walk from Norwest Metro (also direct bus access from Parramatta and Blacktown).

If this role interests you, we would love to hear from you