Store Consultant

4 weeks ago

Robina, Australia National Storage Full time

**Permanent Full Time Role | No Nights, Sundays or Public Holidays | Great Work/Life Balance**

**Passion for helping others? Customer service guru? Join our ever-growing team of Storage Consultants and add REAL value immediately**

**ASX200 Listed Company | 650+ People | 230+ Centre Locations Across Australia & New Zealand**

**About Us**:
Established in 2000, National Storage is one of Australia and New Zealand’s largest self-storage providers, tailoring self-storage solutions in 200+ storage centres across Australia and New Zealand. As an ASX 200 listed company, we have experienced our success by focusing on the most important part of our business - our people and our customers.

With a continual growth plan for expanding our portfolio across Australia and New Zealand, we have a **Full Time Store Consultant** role now on offer at our **Robina **centre**.**

**The Role**:
Reporting into the Store Manager, our Store Consultants are a vital role within our business, as they work closely with our customers to ensure a seamless service is provided. The role itself is an exciting & varied role encompassing customer service, administration, and operational tasks. You will be working for a dynamic and innovative company that is at the forefront of the self-storage industry.
- A day in the life of a Store Consultant Consists Of: _
- Working in a customer facing environment to deliver the ultimate customer experience by supporting our customers in making the best storage choice for their needs.
- Assisting & servicing the commercial customer base to ensure their needs are met on a daily/weekly basis.
- Assist the Robina centre achieves its budgeted KPI goals.
- Conduct centre tours and walk throughs which showcase our facilities.
- Focusing on centre presentation, maintenance, and cleanliness to ensure our centres always represent our high standards.
- Maximize sales conversion opportunities via various ports of communication.
- Maintain a safe and secure centre by wearing appropriate safety gear, safe use of equipment, and following workplace health and safety procedures.
- Complete arrears management steps to ensure accounts are kept up to date and offer solutions where feasible.
- Action general administration duties such as customer contracts, inventory, and insurance claims

**What you will bring**:

- To be a successful store consultant at Robina, ideally you will have:_
- Strong communication and interpersonal skills, with the ability to build relationships with customers and stakeholders.
- A strong sales and customer service orientation.
- Mature in our attitude and thinking.
- A passion for delivering exceptional results.
- You have a motivated, proactive, and positive attitude to assist the store manager to align the Robina site with National Storage's high standards.
- Ability to work well in a team and autonomously.
- Willingness to learn and grow with the business.
- Driver’s license and car (required)
- Forklift License (desirable)
- Have strong administration skills.
- Impeccable Attention to detail
- The ability to work on a rotating roster, with every second Saturday from 9:00am-2:00pm.

**What we will provide**:

- Our unique 24/7 Health & WellNS offering for you and your family.
- Enjoy a work/life balance with no hospitality hours, allowing for greater flexibility in your schedule.
- A Competitive Salary.
- Permanent role within a successful and expanding business which employs great people.
- Structured four-week training and induction program to ensure your success
- Access a range of National Storage Perks such as:

- Generous parental leave policy
- Health reimbursements ranging from gym memberships to health

insurance
- Unlimited retail discounts
- Referral incentives
- Opportunities to connect with our communities and charities.
- Work with an innovative commercial business that values teamwork, care & excellence

***

**Start Your Journey - APPLY NOW

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