Dispute Resolution Manager

6 months ago

Sydney, Australia Impel Management Pty Ltd Full time

Rapidly growing Fintech
- Highly competitive salary package + hybrid working
- Fantastic modern offices

We are seeking a Dispute Resolution Manager with experience dealing with AFCA to join a vibrant and growing non-bank lender who specialise in helping SME's achieve their dreams through fast and accurate access to finance.

The role will be to manage a newly established team with one junior staff member.

**Day to Day responsibilities**:

- Case management of AFCA complaints & negotiations
- Manage escalated mediation and problem solving for Consumers
- Management of IDR/EDR complaints
- Work with our 3rd party legal team to negotiate commercially minded settlements
- Manage high priority legal requirements for the Collections Team
- Ownership of Hardship agreements with customer
- Manage small Service team

**To be considered for the role you will have**:

- Strong experience working with or in SME lending businesses
- 1-2 years' experience in complaints and settlement negotiations
- Good understanding of legal requirements through the arrears process
- Excellent communication skills and ability to negotiate fairly and professionally
- Ability to work with technology - internal systems as well as navigating third party portal
- Demonstrated initiative, drive, enthusiasm, and a team player
- Excellent organisational and time management skills
- High attention to detail
- Ability to work well with other people and build good relationships

If you have the skills to match the requirements of this vacancy, please send through your up to date resume via the
**"Apply"** option on this page.

  • Dispute Resolution Expert

    3 weeks ago

    Sydney, New South Wales, Australia IAG Full time

    Make a meaningful impact as a Dispute Resolution Specialist with IAG. This role involves managing disputes arising from unresolved complaints, utilizing high-level dispute resolution capabilities and stakeholder skills to deliver exceptional customer experiences.About the RoleAs a Dispute Resolution Specialist, you will resolve internal and external...

  • Dispute Resolution Professional

    5 days ago

    Sydney, New South Wales, Australia IAG Full time

    Make a difference as a professional in dispute resolution.As part of the largest general insurance group in Australia and New Zealand, we offer a unique opportunity to work with us. With our industry-leading approach and fast-paced team, you will be managing disputes arising from unresolved complaints.We are looking for a skilled Dispute Resolution...

  • Dispute Resolution Expert

    4 weeks ago

    Sydney, New South Wales, Australia IAG Full time

    About the RoleWe are seeking a highly skilled Dispute Resolution Specialist to join our team at IAG. As a Dispute Resolution Specialist, you will play a critical role in managing disputes that arise from unresolved complaints.Your Key ResponsibilitiesResolve internal and external disputes ranging from simple to complex in line with the General Insurance Code...

  • Dispute Resolution Professional

    1 week ago

    Sydney, New South Wales, Australia IAG Full time

    Explore a dynamic career as a Dispute Resolution Professional with IAG, the largest general insurance group in Australia and New Zealand. Our team is driven to make a difference, and we're looking for an exceptional individual to join us.As a Dispute Resolution Specialist, you will be responsible for managing disputes arising from unresolved complaints. You...

  • Dispute Resolution Expert

    4 weeks ago

    Sydney, New South Wales, Australia IAG Full time

    About the RoleThis is an exciting opportunity to join IAG as a Dispute Resolution Specialist, where you will play a critical role in resolving disputes that arise from unresolved complaints.Your Key ResponsibilitiesManaging disputes ranging from simple to complex in line with the General Insurance Code of Practice, The Australian Financial Complaints...

  • Prospa Dispute Resolution Specialist

    1 week ago

    Sydney, New South Wales, Australia Prospa Full time

    We are seeking a skilled Customer Resolution Officer to join our team at Prospa, a leading provider of small business finance.Location: SydneyThe role is focused on managing and resolving customer disputes through Prospa's Internal and External Dispute Resolution frameworks.Key responsibilities include:Resolving customer disputes through Prospa's Internal...

  • Insurance Dispute Resolution Advisor

    3 weeks ago

    Sydney, New South Wales, Australia IAG Full time

    Job SummaryAs a Dispute Resolution Specialist at IAG, you will play a crucial role in resolving disputes and complaints from customers in a fair and timely manner.Key ResponsibilitiesManage disputes and complaints from customers, ensuring a high level of customer satisfaction.Use your dispute resolution skills to resolve internal and external disputes,...

  • Tax Dispute Resolution Professional

    4 weeks ago

    Sydney, New South Wales, Australia KPMG Full time

    **Job Opportunity**KPMG Law's Tax Dispute Resolution & Controversy team is a leading authority in tax law, recognized for their expertise in tax disputes and controversy. We are seeking a Tax Dispute Resolution Professional to join our dynamic team.This role involves working with clients to prepare for and resolve disputes with revenue authorities, including...

  • Manager External Dispute Resolution

    2 months ago

    Sydney, Australia Bendigo and Adelaide Bank Full time

    Manager External Dispute Resolution **Closing date**:Monday October 10th, 5pm** **Position Description: PD - Manager External Dispute Resolution (Aug 2024) (1).docx** **Your new role with Bendigo Bank is just a few clicks away.** **About the role** As our **Manager External Dispute Resolution** you will report to the **Head of Consumer Resolution **and...

  • Insurance Dispute Resolution Expert

    1 day ago

    Sydney, New South Wales, Australia IAG Full time

    Dispute Resolution Specialist RoleThis is a dynamic opportunity for a skilled Insurance Dispute Resolution Specialist to join our team in Australia and New Zealand. As part of the largest insurance group, you will play a crucial role in managing disputes arising from unresolved complaints.Using your expertise in dispute resolution, stakeholder management,...

  • Dispute Resolution Specialist

    7 months ago

    North Sydney, Australia Zurich Insurance Full time

    A new adventure awaits- At Zurich we’re on a journey to lighting the way to a brighter futurea brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.- We take pride in uniting our people within an energized culture that empowers everyone to focus on what matters most to our customers...

  • Dispute Resolution Specialist

    3 weeks ago

    Sydney, Australia QBE Insurance Group Limited Full time

    Dispute Resolution Specialist **Primary Details** Time Type: Full time Worker Type: Employee - **Permanent full-time role**: - **Locations: Melbourne VIC and Parramatta NSW (preferred), Brisbane QLD, Adelaide SA.** **The Opportunity** This is an exciting opportunity for an experienced senior insurance professional to join our highly supportive and...

  • Dispute Resolution Specialist

    6 months ago

    Sydney, Australia QBE Insurance Group Limited Full time

    Dispute Resolution Specialist **Primary Details** Time Type: Full time Worker Type: Employee - **Permanent full-time role**: - **Locations: Adelaide, Brisbane, Melbourne, Newcastle / Parramatta** **The opportunity** This is an exciting opportunity for an experienced senior insurance professional to join our highly supportive and dynamic Customer...

  • Dispute Resolution Professional

    2 weeks ago

    Sydney, New South Wales, Australia IAG Full time

    About the Role: As a key member of the IAG team, you will play a pivotal role in managing disputes that arise from unresolved complaints. This involves utilizing your high-level dispute resolution capability and stakeholder skills to deliver a world-class experience to customers and partners. Your expertise will enable you to resolve internal and external...

  • Insurance Dispute Resolution Professional

    1 week ago

    Sydney, New South Wales, Australia IAG Full time

    About the RoleWe are seeking a highly skilled Insurance Dispute Resolution Specialist to join our team.Job DescriptionThe successful candidate will be responsible for managing disputes that arise from unresolved complaints, utilising their high-level dispute resolution capability and sense of fairness. They will deliver a world-class alternative dispute...

  • External Dispute Resolution Lead

    5 months ago

    Sydney, Australia Insurance Australia Group LTD Full time

    External Dispute Resolution Lead Make a difference as an **External Dispute Resolution Lead** Join the largest insurance group in Australia and New Zealand. **Your Role** Join an industry leading and fast paced team as an External Dispute Resolution (EDR) Lead. Stepping into a permanent role, you'll be leading and developing a team of External Dispute...

  • Dispute Resolution Specialist

    1 month ago

    North Sydney Council, Australia Zurich Insurance Group Full time

    About the RoleZurich Insurance Group is seeking a highly skilled Dispute Resolution Specialist to join our team. As a key member of our Dispute Resolution Team, you will play a critical role in protecting Zurich by reviewing customer complaints, making it right with the customer, governing the complaints process, and producing insights on the complaint...

  • Dispute Resolution Specialist

    2 months ago

    North Sydney, Australia Zurich Insurance Full time

    **How does 5 weeks leave per year, an impactful career that you’ll truly love, and working for a great organisation that empowers wellbeing sound like to you?** **A new adventure awaits** At Zurich we’re on a journey towards a brighter futureA brighter future for you - focused on your career, your wellbeing, and your community - as well as our...

  • Tax Dispute Resolution Specialist

    4 weeks ago

    Sydney, New South Wales, Australia KPMG Full time

    Role OverviewKPMG Law's Tax Dispute Resolution & Controversy team is seeking a highly skilled professional to join our growing team. As a Tax Dispute Resolution Specialist, you will have the opportunity to work with a broad range of clients, including large multinational and domestic taxpayers, the Top 5000 taxpayer population, and high wealth individuals,...

  • Dispute Resolution Specialist

    6 months ago

    North Sydney, Australia Shift Full time

    **Company Description**: At Shift, we’re business specialists dedicated to helping Australian SMEs take control of their cashflow, streamline trade terms and choose the right financial products. We believe Australian businesses are the driving force behind our economy and are core to our communities. That’s why our business expertise, focus on...