Business Services Officer

1 month ago

Brisbane, Australia Queensland University of Technology Full time

$72,741 to $82,045
- Fixed-term, full-time
- Gardens Point (hybrid option available)

**Who are we looking for?**

Queensland University of Technology (QUT) is seeking a Business Services Officer to join Student Services, Student Services and Wellbeing, Administrative Division.

The Business Services Officer delivers a range of high quality professional services and plays a key role in supporting Student Services and Wellbeing with efficient information, operational and administrative services.

We’re offering this role as a hybrid position as part of QUT’s commitment to embracing the opportunities created by a more virtual and connected world.

**Real world impact**

QUT is a major Australian university with a global outlook and a 'real world' focus. We are an ambitious and collaborative institution that seeks to equip our students and graduates with the skills they will need in an increasingly disrupted and challenged world.

**About the Department**

The Student Services and Wellbeing portfolio leads the university-wide strategy and coordination of all non-academic matters related to the student experience. The portfolio delivers a range of services across the student life cycle, as well as providing advice and leadership to the university on a broad range of student and staff matters, including social justice and public policy.

The departments within the portfolio include: Student Administration, Student Engagement, Equity, Student Services and Health, Safety & Environment (HSE). The portfolio also has strong links to and works closely with QUT’s Oodgeroo Unit, Student Success Group and Human Resources.

The portfolio is focused on delivering services to support the university’s commitment to an exceptional student experience, leading to positive outcomes in success, retention and completion. This includes developing a campus culture which is inclusive, safe, and respectful for all students and staff.

**What you need to succeed**

To thrive in this role, you will be someone who enjoys taking the initiative to provide excellent service and support across a broad range of activities each day.

You will demonstrate:

- Education, training and/or experience equivalent to completion of a degree, or completion of an associate diploma with at least two years’ subsequent relevant work experience.
- Demonstrated ability to use initiative, judgement and analytical skills to solve problems and manage competing priorities to deliver outcomes within agreed timelines.
- Highly effective written, verbal and digital communication skills with proven ability to prepare data summaries, reports and briefing notes, making use of visualisation techniques.
- Ability to work autonomously in an agile work environment and as part of a collaborative team focussed on delivering a high standard of client service.
- Proven ability to manage time and high
- volume tasks efficiently, as well as respond positively to unexpected challenges at short notice.
- Ability to handle and monitor sensitive information within a confidential environment.

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