Operations Associate

4 weeks ago

Melbourne, Australia Neuron Mobility Full time

Neuron is the leading shared e-scooter company in Australia and New Zealand. Operating in 35 cities internationally we have expanded to the UK, and Canada where we are the fastest-growing e-scooter operator. Our mission is to partner with cities to connect people and places in a safe, convenient and fun way. Cities are our most important customers and our vision is to help them build a more prosperous and sustainable future through new ways of moving and connecting.

Neuron was founded in Singapore in 2016, we develop our own industry-leading e-scooters which are purpose-built for sharing and safety. We also set the industry standard for the technology that manages them. The company has launched an impressive range of world firsts, particularly when it comes to safety and sustainable operations.

**The Role**

Reporting to the City Operations Manager, the Operations Associate is a core member of our local operations team, directly supporting daily operations planning and execution with a hands-on focus on ensuring operations in the city are running safely and effectively.

**What You'll Do**
- Responsible for daily execution of local ground operations, including deployment, battery swapping and other ad hoc operations tasks are completed.
- Responsible to ensure ongoing operational optimisation, maximising the usage on our e-scooters and e-bikes whilst managing operational costs.
- Hire, train, mentor and manage new and existing operational staff to build an effective local team.
- Handle escalations, own root cause analysis and follow-through incidents to resolution.
- As needed, assist operational staff with the deployment, maintenance, rebalancing and returning e-scooters to designated parking stations or high-demand areas.
- Ensure the Operations team adheres to standard operating procedures and that all operational, administrative and compliance functions within Neuron are met and conducted in a safe manner.

**W**hat You'll Need**
- Ability to interpret data to make informed operational decisions and improve business outcomes
- Proficient in Excel & exposure to Tableau is advantageous
- A hands-on approach to leadership - our Operations Associate will need to be comfortable managing "in the field" alongside their team members from time to time.
- Flexible work schedule with the ability to work occasional evenings and weekends as needed, especially during new location launch periods.
- Ability to lift, carry and manoeuvre 25-28 kg.
- Self-starter who radiates positivity and possesses a "can-do" attitude
- Demonstrated ability to deliver results in a complex operational environment.
- Strong communication and organisational skills.
- Passionate about delivering a seamless customer experience.
- Experience in the mobility, transit, logistics, or tech start-up space is advantageous.
- Strong leadership qualities with a knack for coaching and personal development, ideally positioned to assist the Operations Manager in day-to-day team and city oversight.

**Our Values**:
**Make It Happen**

We strive to deliver results with the highest impact and are committed to following through. We continuously optimise through collaboration to achieve the best collective outcomes.

**Be Proactive**

We seize the initiative and are always looking for continual improvement, for ourselves, our team and the cities we serve. We relish the chance for action even if it leads us outside of our normal scope.

**Trust Facts Over Opinions**

Our decisions are evidence-based. We assess situations fairly, wherever possible using reason and logic rather than unverified opinions.

**Stay Curious**

We ask questions, challenge assumptions, learn from mistakes and are ready to leave behind what we thought we knew.

**Do More With Less**

We understand that both time and resources are finite. We balance our priorities and think strategically about how we can maximise our impact and the return on investment.

If you are passionate about making a real-time impact and want the opportunity to play an instrumental part in our growth story, we want you riding for our team

**_Neuron Mobility is an equal opportunity employer. We are committed to making all employment decisions including recruitment, appointment and promotion decisions on the basis of business needs, individual qualifications, and merit._**:
**_The company prohibits discrimination and harassment of any kind. We are dedicated to the continued personal and professional growth of our employees. We protect all of our employees regardless of race, nationality, ethnicity, politics, sex, sexual orientation, gender identity, social origin, physical and mental disability, religion or belief, marital or domestic partnership status, family or parental status and any other status recognised and protected by the law and regulations of where we operate._**:

  • Associate, Operational Risk

    3 weeks ago

    Melbourne, Australia Kaizen Recruitment Full time

    Leading global fund manager organisation - Excellent career growth opportunities - MEL/SYD CBD | Flexible working arrangements **ABOUT THE COMPANY** Our client is a global fund manager which is experiencing a period of growth and transformation. They are currently needing an experienced Operational Risk Associate to join the team and support the growth of...

  • Business Operations Associate

    7 days ago

    Melbourne, Victoria, Australia Mars Recruitment Australia Full time

    We are seeking a highly organized and detail-oriented individual to join our Mars Recruitment Australia team as a Business Operations Associate. In this role, you will be responsible for maintaining the day-to-day operations of our office, ensuring that all facilities and services run smoothly.">Main responsibilities:- Maintain the upkeep of office...

  • Wealth Management

    3 weeks ago

    Melbourne, Australia Anton Murray Consulting Full time

    Melbourne- Wealth Management- Contract or TemporaryOur client is a well renowned global wealth management firm with a sizeable presence in Melbourne. **Ideally seeking 2-3 years’ experience in financial services Operations - equity or treasury markets** - The team is responsible for equity trade bookings/settlement, Options back end processing and...

  • Financial Operations Associate

    6 days ago

    Melbourne, Victoria, Australia Datacom Full time

    At Datacom, we are looking for a talented Payroll Associate to support our payroll function. The successful candidate will have strong administrative skills, excellent communication abilities, and attention to detail.**Key Job Responsibilities:**Process payroll for Datacom employees in a timely and accurate mannerUpdate payroll information as requiredResolve...

  • Technology Operations Associate

    6 days ago

    Melbourne, Victoria, Australia FinXL Full time

    Role SummaryFinXL is seeking a talented Technology Operations Associate to support our ICT projects. The successful candidate will have experience in coordinating ICT projects, ensuring timely delivery, and meeting quality standards.The primary responsibilities of this role include:Coordinating and managing ICT projects from initiation to...

  • Associate, Cib Specialised Lending Operations

    3 weeks ago

    Melbourne, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Full time **Region**: VIC- Melbourne CBD - **Are you adaptable, flexible and excited by change?**: - **Permanent Associate level growth opportunity**: - **Take the next step in your journey** **It’s more than a career at NAB. It’s about more opportunity, more moments to make a difference and more focus on you.** Your job is...

  • Associate Manager, Energy Warehouse Operations

    4 weeks ago

    Melbourne, Australia Tesla Full time

    Tesla participates in the E-Verify Program What to Expect - As an Associate Manager of Energy Warehouse Operations, you will be playing a critical role in ensuring that order fulfillment, inventory health and people development are supporting the production goals of Tesla Energy Operation Centers. You will be asked to work cross-functionally, interfacing...

  • Business Operations Associate

    6 days ago

    Melbourne, Victoria, Australia Kaya Full time

    We're looking for a talented and detail-oriented Business Operations Associate to join our team at Kaya. In this role, you will be responsible for managing various aspects of our business operations.Responsibilities:Manage email inboxes, responding promptly and communicating effectively with the team and clients.Coordinate internal communication,...

  • Global Markets Operations Settlement Associate

    2 weeks ago

    Melbourne, Australia PFCC Group Limited Full time

    Posted by - Gary Tse- Director - Financial Service A top tier Investment Bank is looking for an Associate to join their Operations team focusing on equity settlement process. **Key Accountabilities** - Focus on asset transfer (mainly listed equity and Managed funds) - Be the key liaison point in between our advisors, India Operations and the local...

  • Associate Director, Operational Risk

    4 weeks ago

    Melbourne, Australia Bluefin Resources Full time

    **The Company** You will join a leading Australian financial services organisation that puts its customers first and prides itself on the diversity of people. **A day in the Life of an Associate Director - Operational Risk** This first-line role is responsible for the execution of business risk and controls across a dedicated division which spans over 30...

  • Associate

    3 weeks ago

    Melbourne, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Full time **Region**: VIC- Melbourne CBD **Associate - DSE High Growth Emerging Corporate, Melbourne** - **You’ll join a high-performing business, backing talented individuals**: - **We win in the right way, which is always putting our customers first**: - **Full time opportunity based in Melbourne CBD** **In this role, a...

  • Associate Accounting Operations

    3 weeks ago

    Melbourne, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Full time **Location**: Aust - VIC Metro - **Outstanding opportunity to build and progress your career**: - **Use your expertise to drive positive outcomes for our customers**: - **Make your impact in a highly engaged team** **A career that gives you more** Your career at NAB is about more than money, it's about serving our...

  • Associate Director

    6 days ago

    Melbourne, Victoria, Australia Gilead Sciences Full time

    We're Gilead Sciences, a global biopharmaceutical company committed to creating a healthier world for all people. Our commitment to innovation and collaboration has led to groundbreaking therapies for serious diseases like HIV, hepatitis B and C, and COVID-19.About the OpportunityThis is an exciting chance to join our dynamic commercial operations team in...

  • Associate

    2 weeks ago

    Melbourne, Australia Fair Work Commission Full time

    **JOB DESCRIPTION**: Tribunal Support Branch APS Level 5 Non-ongoing opportunities Position(s) may be offered in Melbourne, Sydney, Brisbane, Canberra, Perth or Adelaide **About the position** Associates perform a full range of professional support services to Commission Members. An Associateship at the Commission is a unique opportunity to learn firsthand...

  • QA Associate

    3 weeks ago

    Melbourne, Australia Bell People Consultants Full time

    Global Pharmaceutical Manufacturing Organisation - Excellent Long Term Contract Opportunity - Melbourne Metropolitan Area **About the company** Operating as a progressive and highly respected global pharmaceutical manufacturer with sites worldwide, our client is one of the world's leading manufacturers and suppliers of consumer products and is well known...

  • Relationship Associate

    4 weeks ago

    Melbourne, Australia Give A Grad A Go Full time

    A great graduate salary of $70,000-$75,000, depending on experience - Flexible working options - Education assistance/sponsorship **_Looking for Relationship Associate roles, Account Management Jobs, Customer Success roles in Melbourne?_** **_Interested in working in the retail banking sector or financial services?_** **Company Profile - Financial Services...

  • Remote Operations and Support Associate

    4 weeks ago

    Melbourne, Australia Acuity Insights Full time

    Imagine a world powered by everyone’s full potential._ Picture everyone having fair access to higher education, enabled by admission processes that allow applicants to be seen for their full potential, including lived experiences, cultural influences, values, and soft skills. In that world, higher education programs are also enabled with technology that...

  • Financial Crime Operations Associate

    3 weeks ago

    Melbourne, Australia Vanguard Group Full time

    Financial Crime Operations Associate **About Vanguard** More than 45 years ago, John C. Bogle had a vision to start an investment company that did things differently. A company with no external shareholders. Where all the profits were invested back into the business and used to lower costs. Evidently, it was as bold as it was brilliant. To this day,...

  • Junior Associate

    4 weeks ago

    Melbourne, Australia The Andersen Partnership Full time

    Progression opportunities into operations or advice roles - Join a supportive and collaborative team - Ideal CBD location I am on the lookout for a highly motivated Junior Associate to take the next step in their career journey with a boutique Financial Planning practice located in the CBD. The practice is forward-thinking, using the latest tech to improve...

  • Commercial Operations Associate

    3 weeks ago

    Melbourne, Australia Tesla Full time

    What to Expect - Tesla is seeking to hire a Commercial Operations Associate to join the APAC Energy Commercial Operations team. This team leverages financial and operational analytics and in-depth product knowledge to drive decision-making and strategy. The Commercial Operations team is embedded in daily operations, supporting both near-term execution and...