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Training Officer

4 months ago

Liverpool, Australia NSW Department of Communities and Justice Full time

Division: Communities and Justice- Location: Liverpool, NSW, AU, 2170- Req ID: 59481**Training Officer**

**Housing Contact Centre**
- **1 x Ongoing Vacancy Available**:

- **Location: Liverpool**:

- **Talent Pool will also be created for Liverpool for future opportunities**:

- **Clerk Grade 5/6, Base Salary range $89,707 - $98,982 pa plus superannuation & annual leave loading**:

- **Opportunities for learning, development, and internal career progression.**:

- **Generous leave entitlements including Flex Leave.**

**About the Agency**

**Do you have a passion for customer service and would like to use your training and assessment experience to help make a difference in our public housing operations?**

The Department of Communities and Justice (DCJ) vision is to empower all people to live fulfilling lives and achieve their potential in inclusive communities with a focus on breaking, rather than managing, disadvantage.

The Housing Contact Centre (HCC) is a 24/7 operation of approx. 450 staff. The centre delivers NSW clients access to social housing services, including Link2home crisis accommodation, Social Housing Applications and Rentstart bond loan.

Our Learning and Development team provide all training in the HCC and adapt to the changing training needs of our staff. The team have an outstanding reputation across the whole of DCJ for developing and delivering ongoing training in our state-of-the-art training facilities.

The role offers a generous salary package and internal career progression, as well as flexible work agreements, including some ability to work from home.

**The Role**
- Deliver training, including developing materials and training solutions.
- Co-ordinate training and development solutions delivered to the business to ensure Contact Centre customer service objectives are achieved.
- Deliver the training agenda flexibly, adjust to audience reaction and learning challenges experienced by the participants to ensure competency within the constraints of a structured, time limited delivery program.
- Contribute to a process of continual improvement through the identification of training evaluation measures for each training and development solution created, integrating learning into future design, development, and delivery.
- Collaborate with internal and external stakeholders to ensure effective interface between training solution and business planning, resourcing, and delivery.
- Work effectively with team members towards mutual continued development and to seek feedback on tasks undertaken.

**Essential Requirements**
- Certificate IV - Training and Assessment - TAE40116.
- Ability to travel occasionally to various locations across NSW.

Download the role description.

**What we can offer you**
- Industry leading training with ongoing career development and support
- Generous leave entitlements including flex leave
- Diverse and inclusive organisation

**We do work that really matters**

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families, and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

**Are you ready to join us?**

Click apply, attach a cover letter (maximum 1 page) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages).

**Applications close**: 30th of March 2023 at 11:59pm AEST.**
- National Criminal History Record Check in accordance with the Disability Inclusion Act 2014
- You may also be asked to complete a Health Declaration Form in later stages of the assessment process.

**Got a question?**

**Inclusion and Diversity lies at the heart of how we recruit**
- We continue to hire great people with a wide variety of skills, experience, and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers, and other diversity groups_.

**Other Information**

A Talent Pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

**IMPORTANT**

To ensure recruitment at the Department of Communities and Justice continues without interruption during the COVID-19 pandemic, some interviews and assessments may be performed using alternative methods.

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