Customer Care Specialist

2 weeks ago


Nowra, Australia Shoalhaven City Council Full time

Salary: $59,553 - $66,938 p.a. plus 10.5% Super
- Permanent, Full Time
- Join a team that is committed to creating a positive culture.

**About the role**
This is a
**permanent**,
**full-time**, Monday to Friday 8.30am to 4.30pm position working
**35 hours** per week. Located at the
**Shoalhaven Memorial Gardens, Worrigee**.

**Duties**
Reporting directly to the Bereavement Administration Coordinator, the focus of this position is to:
In accordance with the organisational values and cemetery licencing requirements, provide a high level of Customer Service by:

- Undertaking chapel concierge duties, including
- Liaise with Funeral Director and families, ensuring understanding service requirements.
- Downloading, verification and programing of music and audio-visual displays
- Adherence to customer requirements for funeral service delivery
- Preparation of chapel for service
- Ensuring web services (live streaming) are scheduled and functioning.
- Ensure accurate records are completed.
- Liaise with Cemetery Attendant for burial or cremation at conclusion of service.
- Coordination of the various services offered to customers, taking payments, appointment bookings.
- Providing professional guidance and assistance in the selection of memorial and burial site provision
- Following up documentation and details with stakeholders and families, ensuring accurate completion in accordance with legislation prior to service provision.

**Skills & Experience**
In order to be successful in the position, you will be/ possess:

- Certificate IV in Office Administration and / or equivalent skills and experience
- Class C Driver’s Licence
- Current NSW WorkCover accredited First Aid Certificate
- Proof of Australian residency or citizenship

**About Shoalhaven City Council**
Shoalhaven City Council is a dynamic organisation serving a large and diverse community; limitless opportunity exists for an exciting and rewarding career. The Shoalhaven is located just 2 hours from Sydney and 2.5 hours from Canberra. The Shoalhaven is home to 104,000 people and comprises of 49 unique towns and villages. It is a place of great natural beauty and offers an enviable lifestyle and positive work-life balance.

**Benefits**
We are committed to creating a positive culture and strong team environment, and offer a range of benefits:

- Generous Leave Entitlements
- Long Service Leave After 5 Years
- 9 Day Fortnight for Outdoor Staff
- Flexitime for Indoor Staff
- Remote Working Arrangements
- Fitness Passport
- Novated Lease Arrangements
- Discounted Private Health Insurance
- Training and Development Programs

**How to Apply**

In addition, you will be required to demonstrate how you satisfy the requirements of the position by answering the below questions relevant to the essential criteria as outlined in the job advertisement.
- At Shoalhaven City Council our corporate core values are: Collaboration, Adaptability, Integrity and Respect. Please choose one value and advise how you have enacted this value in a professional setting.
- Please list the relevant qualifications and experience you hold.
- What does customer service mean to you?
- Why do you want to work at Shoalhaven City Council?

**Contact**: Charmaine Schembri - Manager - Bereavement Services - 02 4429 5798

**Applications Close**: Thursday, 6 July 2023 (at Midnight)



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