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Enrolments Officer

5 months ago

Docklands, Australia Monash College Full time

**Student Administration Officer (Enrolments Officer)**:
**Contract**:Full-time, ongoing

**Location**:Melbourne, Docklands

**Salary Level**:$78,904 to $86,796 plus 17% super and great benefits

**About Us**:
Monash College is the preferred pathway to Monash University for international students. We are leaders in pre-university education. People are at the heart of what we do at Monash College and are critical to our mission of transforming lives as students transition to Monash University and employment.

**About your next role**:
We are seeking a motivated Student Administration Officer with VET/Higher Education industry experience to join our Student Services Team.

This is an exciting and rewarding position for someone who is passionate and committed to administrative excellence and who holds proven experience leading the end to end student lifecycle.

On a typical day, you might provide advice to students on their options regarding course deferrals at our Student Hub, organise orientation intakes, complete compliance checks, monitor student attendance, send bulk communications and administer our student management system. This is only a taste of what the role has to offer where each day will present new experiences and connections with our students.

**Your background and experience**:
You have strong attention to detail and thrive working in a fast-paced environment. Ideally you will also have:

- Previous experience in end to end student lifecycle management in the VET or higher education industry (essential; minimum 2 years)
- Knowledge of faculty regulations and policies relating to student administration functions and University services
- Highly developed verbal and written communication skills, with the ability to build and maintain relationships with key stakeholders
- Demonstrated ability to work independently and problem solve challenging situations
- Substantial experience administering a student management system
- Ability to prioritise and work efficiently and accurately in times of high pressure
- Ability to exercise discretion and empathy with customer needs
- Proven ability to provide quality service in a client-oriented environment

**Our benefits**:
We offer a range of benefits including:

- Access to personalised training and development programs
- Conveniently located in the heart of Docklands - just 400 metres from Southern Cross station and with a tram stopping right at our doorstep
- State-of-the-Art Facilities in a contemporary building with modern amenities, including a wellness room, multifaith space, premium coffee machines, Employee Assistance Program Service, volunteer leave and spacious office areas

**To Apply**:

- Should you require any specific support or adjustments throughout the recruitment process and beyond, please advise us and we’ll be happy to assist._
- In accordance with our commitment to the safety and wellbeing and rights of children and young people, all employees must hold a valid Working with Children Check (or VIT registration) at all times._