Cafe Manager

4 weeks ago

Sydney, Australia Pablo & Rusty's Coffee Roasters Full time

**About Us**

Pablo & Rusty's SYD CBD is a busy Cafe venue in the heart of the Sydney CBD.

At the core of our culture and ethos, we are digital, design-centric, and sustainable. We are a team of diverse hospitality professionals with differing skills, sharing common values and working hard towards our goal of positively impacting the coffee and hospitality industry. We’re guest-centric and work collaboratively as a Team to achieve great results for everyone that walks through our doors

We want to continue to evolve as a venue within the new Hospo landscape. We’re committed to a culture of creativity, diversity, inclusion and community with a strong emphasis on teamwork, integrity, passion and fun

**Want to join the team and stop working nights or weekends?**

We have an exciting opportunity for a customer-focused, people-loving **Cafe Manager **to join our passionate team

The successful applicant will lead our dedicated Cafe Team. This hands-on role suits a positive, driven, vibrant and enthusiastic person seeking long-term stable employment.

We're seeking a lover of hospitality who understands it as a means to bring people together with a genuine desire to create and enable community and excellent customer outcomes.

The applicant will be passionate about leading a Team of Service, Specialty Coffee and Kitchen professionals.

We offer a unique, seasonal, locally sourced menu alongside our delicious Speciality coffee range. We also offer a limited but thoroughly interesting booze offering focusing on local Natural Wines, Craft Beers.

Our Cafe Manager will have a growth mindset, always looking to develop and improve their skills and those in our team, by identifying and addressing areas of weakness.

If you strive for excellence and know how to motivate and empower those around you, we want to hear from you

They will be able to balance honesty and empathy within the team setting allowing for open and constructive conversation in both the day-to-day environment and the strategic setting.

At all times, they will exude professionalism and integrity. They will be clean, neat, disciplined and highly organised. They will be excited about what it means to be data-driven and comfortable with technology and its use in aiding customer experience.

They will be able to balance the hands-on practical needs of the Cafe, zoom in on the details and simultaneously zooming out and understand how the component fit within the context of the cafe’s strategic goals.

They will have an understanding of P&R and be able to identify areas of cost savings and or growth opportunities. In addition, they will understand strategic resource allocation and its ability to impact the store’s performance.

They will possess high emotional intelligence and be dependable. They won't need to be motivated as they will naturally exude passion for achieving results.

They will be fast on their feet, able to multitask and not afraid of getting stuck in. They will understand what it means to be a team player and will take delight in being part of a forward-thinking team of Hospitality professionals. **Oh and don't forget this role wont require you to work nights or weekends**

**_
Individuals who are seeking to join a team where Positive workplace culture is taken seriously and excellence are pursued at all times will be well suited to join our team_**

**Day-to-day operational tasks include**
- Overseeing, leading and allocating Service Staff resources.
- Lead both Kitchen and Coffee Department Leads enabling them to achieve their Team goals and KPIs
- They will oversee the store's Leadership Team (Head Barista, Head Chef, and Service Supervisor). With all department leads reporting to this role.
- Overseeing the purchasing of products that sit within the Service department remit.
- Execute and evolve our Service SOP (Standard Operating Procedures) striving for excellence in the context of the venue.
- Overseeing the store’s Social Media and Digital engagement channels (Instagram, Facebook, Google, Trip Advisor, Zomato etc)
- Overseeing and maintaining third-party apps such as ME&U,
- Developing, leading, catering and event opportunities.

You will be the representative of the P&R Brand in-store, the custodian of its positing and representation within the Cafe environment. This responsibility needs to be taken seriously.

All duties aim to wholly and strategically facilitate an amazing customer experience. Currently, we’re only trading Monday-Friday (thanks to Covid) but in the medium term, we aim to resume weekend trade once conditions are right.

Ultimately, the highest priority for this role or any role in our store is to be a critical part of ensuring an amazing customer experience is had by anyone who enters our venue. You will do this by utilizing every available store, staff and brand resource at your disposal.

Remuneration will be based on experience. A competitive Salary Package will be on offer.

Current RSA, PR a

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