Manager - IT Infrastructure and Operations

2 weeks ago

Sydney, Australia Whitehaven Coal Full time

**Whitehaven Coal **is the dominant player in Australia’s only emerging high-quality coal basin. With a culture based on our values of Safety, Teamwork, Respect, Integrity, Value and Excellence, our reputation for excellence in project delivery and safe, efficient and environmentally responsible operations continues to grow.

**About the Role**
We are seeking an IT Infrastructure and Operations Manager to join our team. Reporting to the CIO this role is responsible for the end to end delivery of high quality, reliable, efficient and effective IT services supporting our technology Infrastructure and IT operations.

Based in our Sydney CBD Office, this role will also include travel to our various corporate office locations and our operations in the Gunnedah region of NSW.

**What You’ll Do**
- Managing all major external service providers and ensuring adherence to IT service management principles and processes
- Responsible for key areas including, Network, Cloud, Telecommunications, Desktop Services, Voice, Mobility, Storage and Servers, Disaster recovery and alignment to security design
- Managing escalations 24 x 7 and leading major incident management including establishing of war rooms, communication and escalations
- Accountable for managing supplier performance and governance including operational meetings and contract adherence
- Lead and develop a team of IT Infrastructure/Operations Analysts providing high quality support to our business

**What You’ll Bring**
- Minimum 10 years’ experience in IT Infrastructure / IT Operations
- Extensive experience in operating, managing and supporting IT infrastructure in a complex environment
- Experience with outsourced IT Services
- Commitment to continuous service improvement.
- Strong influencing and negotiation skills
- Extensive in stakeholder management, for both internal & external customers
- Well-developed organisational skills and the capacity to be flexible in balancing priorities to meet/exceed customer needs.

**Why Whitehaven Coal?**
- Career Development, Mentorship and Coaching
- Access to Salary Packaging Including Novated Leasing
- Salary Sacrifice Opportunities
- Bonus Scheme + $1k Company Shares
- Employee Referral Scheme
- $3000 for Successful Referrals
- 26 Weeks Paid Parental Leave

This is an exciting time to join Whitehaven as we expand and grow our Internal IT team.

**Whitehaven Coal** is committed to increasing the representation of women and Aboriginal and Torres Strait Islander peoples in the workplace. We are striving for an inclusive workplace that brings people from diverse backgrounds and welcomes applicants of diversity of gender, culture and experience.

To be considered for this position you must have the right to work in Australia.Whitehaven Coal is an endorsed Circle Back Initiative Employer.

**Reward. Opportunity. Recognition.**
- Job Family GENERAL MGR & OPS MGR
- Job Function Sydney Corporate Office
- Pay Type Salary
- Company Vehicle Not Applicable
- Travel Required Yes

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