Conference & Events Operations Manager

3 weeks ago

Werribee, Australia Lancemore Hotel Group Full time

Grow your career with a company that focuses on leadership development and succession.
- Run mid to large scale events by spearheading operations and collaborating with stakeholders across the business.
- Lead your team to deliver exceptional and unique guest experience in a luxury boutique hotel environment.

**A rare opportunity to assist in leading a talented and energetic team in an iconic property within the unique Werribee Park Precinct.**

As our Conference & Events Operations Manager, you will run a range of meetings and events across our venue. You will have an eye for detail, take pride in your high standards and be highly organised to successfully deliver a high-quality experience for our clients.

**Key responsibilities of the role**:

- Lead, coach and empower our Supervisors and Attendants to consistently deliver first-rate service
- Maintain consistent contact with clients so that all needs and requests are met prior to and during functions
- Supervise room set ups to ensure client needs are met according to the event order
- Keep up to date with industry trends and provide creative suggestions and innovative ideas to enhance the success of events
- Manage budgets and deliver on profit margins by controlling costs and payroll
- Ensure communication between Sales, Food & Beverage and Kitchen teams is seamless for the smooth implementation of events

**About You**:
To flourish in this role, you will be a dynamic individual who has a flair for creativity alongside a passion for delivering flawless guest experiences. You will be a natural leader who loves to develop yourself and motivate others to achieve their greatest potential.

You will also demonstrate the following skills and qualities:

- A strong background in conference and events operations, preferably within the luxury market.
- Experience in executing rosters and running mid to large scale events with skill and precision.
- A hands-on leadership approach that entails leading by example, building a strong team culture and setting the scene for high performance.
- The resolve to deliver exceptional guest services and create a unique and memorable experience with personality.
- Excellent organisation and time management skills alongside the ability to work well under pressure.
- Excellent stakeholder management skills and the ability to build connections with internal and external stakeholders across all levels of the business.
- Flexible availability to work a variety of shifts, including evenings and weekends, as required.

**About Lancemore Group**:
Founded in 1986, **The Lancemore Group** is a leading Australian boutique lifestyle brand and pioneer in boutique hotels and residential conference facilities.
- Our hotels offer boutique accommodation, conferences & meetings, weddings & events, wellness spas, critically acclaimed restaurants and an award winning wines.
- We are rapidly expanding across Australia and are unique in being a family owned company that combines the head of a large operation with the heart of a family company.
- You will be joining a high performing workplace that believes in developing new talent and empowering people to drive their own results.
- We value our people and, as such, offer career progression, generous staff discounts, company-wide incentives and team social activities.

**About Lancemore Mansion Hotel**:
Coming in at #9 of Best Hotels in Asia Pacific as voted by Conde Nast Traveler’s Reader’s Choice awards 2020, this iconic hotel, situated on a grand 19th Century estate amongst 10 stunning acres of formal English gardens, is an entire world apart. A truly spiritual experience, from the moment you sight the spectacular grounds you’ll feel in awe of Mansion’s rich history, grand architecture and unparalleled elegance.
Relax with a treatment at our award-winning spa, enjoy a picnic in our magnificent formal gardens and experience delicious farm-to-table dining at Joseph’s restaurant.

The perfect place to relax and reconnect, Werribee Park is home to the Historic Chirnside Mansion, Victoria State Rose Garden, Werribee Open Range Zoo and a natural riverine where you can find native wildlife and plants.

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