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Technical Officer

1 month ago

Brisbane, Australia Queensland Corrective Services Full time

**In this role you will**:

- Fulfil the responsibilities of this role in accordance with QCS values as outlined above.
- Follow defined service quality standards, occupational health and safety policies and procedures relating to the work being undertaken in order to ensure high quality, safe, services and workplaces.
- Provide operational support (on-site and remote) to QCS sites as required in a primarily Microsoft environment.
- Configure/install/monitor/support/manage the ICT environments by high level technical expertise.
- Develop and maintain QCS ICT documentation including knowledgebase articles and work instructions.
- Provide Tier 1/2 technical support and participate on the contact centre as a primary method of incident resolution.
- Accurately triage and escalate incidents where required according to policies and procedures.
- Prioritise allocated tasks, meet deadlines and manage own workflows to ensure tasks are completed in a client focused manner within defined service levels.
- Provide timely support to clients by conducting thorough investigation and diagnosis of incidents and providing remedial action to ensure agreed service levels are maintained.
- Update, maintain and work within procedures for the maintenance of one or more technical domains.