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Technical Management Specialist
4 months ago
Technical Management Specialist
**Job Req ID**:20571**Posting Date**:28 Jul 2023**Function**:Cyber Security**Location**:Perth_, Australia**Salary**:Competitive**Recruiter**:
**Hiring Manager**:
**Career Grade**:
**Internal Closing Date**:
**Key Purpose of role**
- To manage and administer security technologies for BT and its Global customers.- Provide Level 3 technical support on Security Technologies like Firewalls, Proxies, load balancer. Provide escalation support and liaising with customer representatives or vendors and supporting/directing other support staff where appropriate. On-boarding of new product to operation team and taking contract ownership.**What I’ll be doing - your responsibilities**
- Form an integral part of 24*7 rota to provide security in-life support
- Work on complex incidents, problems and changes within the Operational environment.
- Provide level 3 operational support and own the high priority incident while maintaining the agreed SLA.
- Be the technology SME for specialised product as per contract or business need
- Be the Contract SME obtaining full infrastructure, tools and process knowledge.
- Be the Single point of Contact for design or contract team for any operation query or escalation support
- Contribute to new Product launch and technical evaluation for managed security services
- Provide escalation support to team members including first and second line of defence.
- New customer on-boarding and Acceptance into Service of new product for existing customers.
- Root cause analysis and building PIR as and when required
- Provide customer technical advisory services in support of new BT Security Service. Working with the customer and account teams in the technical data requirements capture phase.
- Provide consultancy and support in Vulnerability management, IOS upgrades and policy management.
- Ensure full awareness of the need to safeguard sensitive customer information at all times, so that customers perceive BT to be a trustworthy organisation.
- Provide leadership and training to technical support staff including mentoring of 2nd line to improve diagnostic skills and quality of incident management
**The technical skills needed**
- Mandatory: Hands-on experience in operation and management of security infrastructure.
- Minimum Troubleshooting experience of 6 years of experience on following products/technologies:
- Cisco Firepower/FTD/FMC/ASA
- Implementation and operation support experience on ASM
- Zscaler
- Understanding of Identity and Access management solution, CyberArk, Cisco ISE, SGT’s
- Ability to provide Tier 3 support and manage complex and escalated tickets
- Knowledge of Cyber Security domains will be an added advantage
- Stakeholder management and ability to work under pressure
- Effective oral and written communication
**Experience you would be expected to have**
- 7 years Experience of working in a global security operation environment, ticketing-tools like remedy, Service Now and exposure to ITIL processes in context of service operations is a plus
- CCNP/CCIE Security, PCNSE
- Professional Qualification such as B.E./B.Tech/MCA
- Diploma in a relevant field is Acceptable
**Why this job matters**
The Cyber Security Ops. Manager manages teams in the execution of security solutions, manages daily global operations delivering regular risk reporting, coordinates compliance review activities, and identifies operational improvements, organisational vulnerabilities and risks.
**What you’ll be doing**
1. Manages teams in activities around incident response, security monitoring, threat hunting, security analytics and reporting.
2. Leads employees, vendors, consultants, and third-party service providers to ensure that baseline information security configurations are defined for products deployed across all technology platforms.
3. Contributes to crucial relationships across the BT Group delivering efficient and consistent security operations services through continuous improvement opportunities creating defense lines that address growing business needs and a rapidly evolving security and threat landscape.
4. Ensures visibility on issues and gaps resulting from the security monitoring activities and wider capabilities to suggest innovative and faster ways in addressing incident response.
5. Applies analytics to provide insight to other security leaders in order to enhance policies and processes related to risk management, security programme management, and security governance.
6. Champions, continuously develops and shares with team knowledge on emerging trends and changes in security operations.
7. Coaches talent, and manages others, to develop capabilities and ensure performance through upskilling, development and recruitment.
8. Implements ways to improve working processes within the area of Security Operations.
9. Coordinates collaborations with security engineering and vulnerability teams to ensure security tooling is providing operations function
