Underwriting Team Lead, Sme Package

4 days ago

Melbourne, Australia AIG Full time

Who we are

We are a leading global insurance organisation with operations in approximately 70 countries and jurisdictions. AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions and other financial services. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

What unites us across all of these offerings is our commitment to helping individuals, businesses and communities prepare for and respond to times of uncertainty.

We’re also committed to making a positive difference for our people and in the communities where we work and live. It’s why we seek to offer what matters to our ever-diversifying team - like flexible and creative work environments, professional growth opportunities and forums to advocate for one another and incite change. We encourage employees to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off program.

Get to know the business

AIG Australia is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. AIG’s General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network. Operating in Australia for more than 60 years, AIG has established a reputation as a leading insurer and ally to our multinational, corporate and SME clients.

About the Team

This role is an integral part of AIG’s Portfolio Solutions Leadership Team in Australia and reports to the Head of Portfolio Solutions. Our Portfolio Solutions business comprises both SME Commercial Package and AIG’s multi-line Underwriting Agency (MGA) portfolios.

About the role

The role leads the SME Package Underwriting Team. SME Package is a strategically important product within AIG Australia and we are seeking to invest in our team and systems to maximise the growth opportunity. In this role you will deliver service excellence to internal and external customers and drive the growth of SME Package, whilst always ensuring adherence to risk appetite, underwriting and compliance standards.

What you need to know

This role has overall accountability for the implementation and effective delivery of the SME Package Underwriting Strategy and Business Plan.

Key accountabilities will include but not limited to:

- Lead and drive employee engagement across the entire SME underwriting team - including Underwriting Hub Co-ordinators, Senior Underwriters, Underwriters and Underwriting Associates
- Manage workflow and underwriting escalation processes across the SME underwriting team to ensure market-leading customer service is delivered
- Develop and implement targeted business optimisation initiatives to improve operational efficiency and / or intermediary user experience
- Define and deliver SME Package Customer Value Proposition (CVP) and articulate AIG’s ‘Right to Win’ in the SME segment
- Collaborate with the Client & Broker Engagement (C&BE) function to drive intermediary engagement and maintain/improve Net Promoter Score (NPS) results

What we’re looking for:

- Tertiary/industry qualifications in a relevant discipline would be highly regarded
- Extensive knowledge of, and experience in, SME commercial lines underwriting
- Experience in a people-leading operational underwriting role in a matrixed general insurance organisation
- Organizational leadership & talent development experience
- Prior sales development experience
- ANZIIF insurance qualification or equivalent preferred
- Sound Microsoft Word, Excel and PowerPoint skills
- Strong leadership skills - ability to drive a culture of technical and service excellence
- Strong interpersonal skills - particularly collaboration and engagement
- Strong time management and prioritisation skills
- Excellent verbal and written communication skills, capable of communicating with clarity, impact and influence
- Strong team player
- Willingness and desire to learn

LI-JC1

We are an Equal Opportunity Employer

American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At AIG, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their un

  • Underwriter, Sme Package

    7 months ago

    Melbourne, Australia American International Group, Inc. Full time

    Underwriter, SME Package LI-JC1 At AIG, we are reimagining the way we help customers to manage risk. Join us as an Underwriter in the SME Package team to play your part in that transformation. It's an opportunity to grow your skills and experience as a valued member of the team. AIG Australia is a leading provider of insurance products and services for...

  • Underwriter, Sme Package

    7 months ago

    Melbourne, Australia AIG Full time

    #LI-JC1 At AIG, we are reimagining the way we help customers to manage risk. Join us as an Underwriter in the SME Package team to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team. AIG Australia is a leading provider of insurance products and services for commercial and personal...

  • Sme Facilities Underwriter

    9 months ago

    Melbourne, Australia Allianz Australia Full time

    **SME Facilities Underwriter - Commercial | Based in Melbourne** - High-performing team working across multiple commercial classes - Highly collaborative team; manager focused on developing talent - Be part of a global firm with multiple career pathways open to you **Want to know how it feels to be genuinely supported to grow and develop your career?** The...

  • Sme Underwriter

    7 months ago

    Melbourne, Australia Allianz Australia Full time

    **SME Facilities Underwriter - Commercial | Melbourne, VIC** At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us. We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers,...

  • Sme Market Facing Underwriter

    7 days ago

    Melbourne, Australia Zurich Insurance Full time

    About UsAt Zurich, being a responsible and impactful business is more than a story we tell. We are passionate about our purpose to **‘create a brighter future together’**, where our voices are diverse, our behaviours are inclusive, our actions drive equity, and our people feel a sense of belonging. There are many reasons why Zurich is the right choice...

  • Mostly P.i Sme Underwriter

    6 months ago

    Melbourne, Australia Blake Oliver Consulting Full time

    Hybrid working model and flexible working arrangements - Professional indemnity and SME portfolio - $100,000-$120,000 Plus Super **About the company** This specialised underwriting agency, dedicated to revolutionizing the insurance landscape, focuses on setting new standards in underwriting excellence for brokers seeking exceptional experiences. With...

  • Underwriter

    7 months ago

    Melbourne, Australia IAG Full time

    Make a difference as a Underwriter. Join the largest insurance group in Australia and New Zealand. **YOUR ROLE** IAG have a rare opportunity for a Commercial Underwriter to join our Commercial SME Underwriting Team. This role is tailored for individuals who thrive in high-performance team settings and relish collaborative work environments. As a...

  • Sme Underwriter

    6 months ago

    Melbourne, Australia Allianz Australia Full time

    **SME Underwriter | Melbourne - 12-month Max Term contract/ Secondment** - **Build a career in commercial packages underwriting**: - **Engage with a variety of brokers & build long-standing relationships**: - **Allianz is a Flex Ready employer, flexible work options are available** At Allianz, we’re proud to be one of the world’s leading insurance and...

  • Team Leader Underwriting Support Officer

    7 months ago

    Melbourne, Australia Blake Oliver Consulting Full time

    Admin focused team - Support SME to mid market underwriters across all lines - City Fringe based Fantastic opportunity to join the Melbourne Underwriting team of a National Insurance organisation! **The Company**: This is a great opportunity to join the most trusted specialist insurer. Their main goals are to achieve sustainable profit, having expert and...

  • Commercial Underwriter

    7 months ago

    Melbourne, Australia Insurance Australia Group LTD Full time

    Commercial Underwriter Create meaningful impact as a **Underwriter** Join the largest insurance group in Australia and New Zealand. **YOUR ROLE** IAG have a rare opportunity for a Commercial Underwriter to join our Commercial SME Underwriting Team. This role is tailored for individuals who thrive in high-performance team settings and relish collaborative...

  • Commercial Underwriter

    7 months ago

    Melbourne, Australia IAG New Zealand Full time

    Create meaningful impact as a **Underwriter** Join the largest insurance group in Australia and New Zealand. **YOUR ROLE** IAG have a rare opportunity for a Commercial Underwriter to join our Commercial SME Underwriting Team. This role is tailored for individuals who thrive in high-performance team settings and relish collaborative work environments. As...

  • Delegated Underwriting Authority Lead, Pacific

    3 months ago

    Melbourne, Australia AIG Full time

    #LI-JC1 Join us as a Delegated Underwriting Authority Lead to play a highly influential role in protecting our clients and growing our business. AIG is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. AIG’s General Insurance...

  • Assistant Underwriter

    2 days ago

    Melbourne City Centre, Australia Fuse Recruitment Full time

    Assistant Underwriter - **Location**: - Melbourne CBD - Victoria - **Work Type**: - Full Time - **Salary**: - AU$50000 - AU$60000 per annum + Super - **Reference**: - 23843 - Exciting Opportunty to step up in your career with Global insurer for an assistant to the underwriting team with a passion to pursue a Career in the insurance industry. You will be...

  • Underwriter, Property

    2 days ago

    Melbourne, Australia AIG Full time

    Who we are American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse...

  • Property & Marine Underwriting Manager

    7 months ago

    Melbourne, Australia Zurich Insurance Full time

    **A new adventure awaits** How does 5 weeks leave per year, an impactful career that you’ll truly love, and working for a great organisation that empowers wellbeing sound like to you? At Zurich we’re on a journey towards a brighter futureA brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers...

  • Lead, Liability Underwriting

    7 months ago

    Melbourne, Australia Insurance Australia Group LTD Full time

    Lead, Liability Underwriting **Create impact as a Senior Liability Underwriter.** Join the largest general insurance group in Australia and New Zealand. **Your Role** Create impact in your next career move and join our caring and supportive team as a Senior Liability Underwriter focused on our Victoria market. Utilise your mastery of general insurance...

  • Underwriter

    7 months ago

    Melbourne, Australia Kennedy Reid Full time

    Sydney, Brisbane or Melbourne Location available - Up to 200k package + bonus - Well-known brand with a strong company culture My client is a well-known brand in the Australian Life Insurance market. Their growth and recruitment plans have created an opportunity for a highly experienced Underwriter to join their Life Insurance team based out of the Sydney...

  • Broker Assistant

    7 months ago

    Melbourne, Australia Fuse Recruitment Full time

    Broker Assistant - SME - **Location**: - Melbourne - Victoria - **Work Type**: - Permanent - **Salary**: - $65,000.00 - $75,000.00 Annual - **Reference**: - BH-26571 - Not receiving sufficient support and development in your current role? We have an exciting opportunity for a junior insurance professional to join a supportive brokerage in their SME team....

  • Cyber Underwriter

    7 months ago

    Melbourne, Australia Global 360 Full time

    Become an expert in Cyber Underwriting with the support to back you! - Work for a growing organisation who've doubled in size within the last 12 months - Competitive Salary Package and a flexible working environment **About our Client** Our client is an award-winning underwriting agency, exclusively focused on providing flexible, innovative insurance...

  • Lead, Liability Underwriting

    6 months ago

    Melbourne, Australia IAG New Zealand Full time

    **Create impact as a Senior Liability Underwriter.** Join the largest general insurance group in Australia and New Zealand. **Your Role** Create impact in your next career move and join our caring and supportive team as a Senior Liability Underwriter focused on our Victoria market. Utilise your mastery of general insurance underwriting principles and...