Concession Manager

4 weeks ago

Perth, Australia GIORGIO ARMANI AUSTRALIA PTY LIMITED Full time

The Armani Group is a leading luxury fashion house established in 1975 by founder, Giorgio Armani. Renowned for our tailored, unstructured and mínimalist signature style, Giorgio Armani is committed to creating a unique luxury experience for each of our clients. Our extensive portfolio includes apparel, accessories, fragrance, cosmetics, and home furnishings that encapsulate the essence of style and elegance.

**We are currently recruiting an individual with Premium fashion experience to join our team as Concession Manager in our Perth Concession.**

**Key Responsibilities**
- Sales and Performance Management: Drive sales by setting and achieving sales targets, monitoring key performance indicators (KPIs), and implementing strategies to maximize revenue and profitability.
- Client Relationship Management: Mentor and guide the concession team to cultivate solid and long-term relationships with clients, ensuring exceptional service before, during, and after their purchase to drive customer loyalty and repeat business.
- Team Leadership: leading and motivating a team of Client Advisors. Providing them with guidance, coaching, and ongoing training to enhance their product knowledge, sales skills, and customer service abilities.
- Product Expertise: Develop and maintain an in-depth understanding of Giorgio Armani products, ensuring that all Client Advisors have completed the appropriate level of training.
- Brand Ambassador: Embody the Giorgio Armani brand values, ensure all Client Advisors adhere to the grooming guidelines set out by the group, and always uphold exceptional standards of professionalism and service.
- Marketing and Events: Collaborate with the Merchandising and Communications Managers to plan and execute promotional activities, events, and product launches, driving foot traffic and enhancing brand awareness within the local community.
- Visual Merchandising: Maintain in-store Visual Merchandising standards set out by the VM and Merchandise Manager.
- Inventory and Stock Management: Oversee inventory control, stock replenishment, and stockroom organisation, ensuring accurate stock levels, minimising discrepancies, optimising customer product availability.
- Manage day-to-day operations, including opening and closing procedures, cash handling, security procedures, and adherence to company policies and procedures.
- Health and Safety: Proactively manage all administrative duties, including Work Health and Safety protocols, rostering, and Time and Attendance processes for your team.
- Experience in a premium fashion environment.
- Strong business mindset and problem-solving skills.
- Attention to detail and high level of accuracy.
- Excellent communication and presentation skills.
- Excellent time management.
- Excellent in spoken and written English.
- Advanced knowledge of Microsoft Office, SAP and experience in POS systems.

**Academic / Professional Qualifications**

University graduate or above in Business or related disciplines (not compulsory).

At least 2 plus years in a premium fashion management role.

**Benefits of Working with Giorgio Armani Australia**

Professional development opportunities and training

Work with talented colleagues from culturally diverse backgrounds

Worldwide employee discount

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