Digital Concierge

Join us as a Digital Concierge, where you'll play a pivotal role in resolving customer inquiries and delivering top-notch services in Registration & Licensing. As the first point of contact working within a Customer Service Centre environment, you'll champion digital transactions, ensuring a seamless, secure, and user-friendly experience for our valued customers.

**Key Responsibilities**:

- Resolve face-to-face and digital Registration & Licensing inquiries efficiently.
- Acknowledge and resolve escalated issues, ensuring compliance with policies and service standards.
- Provide end-to-end digital support for customers using online services.
- Collaborate with the team, participate in continuous improvement initiatives.

**Day-to-Day Task Highlights**:

- First point of contact for customers, setting the tone for positive experiences.
- Offer digital transactions and information for effective customer service.
- Deliver timely, accurate, and efficient assistance via digital platforms.
- Actively encourage and guide customers to use online transactions.

**Prerequisites**:
**Essential Requirements**:

- Demonstrated experience in service centers or frontline service.
- Current and valid driver's license.
- Good driving record, adhering to safety standards.
- Proficient in learning and promoting the use of online transactions.
- Ability to work in both seated and standing positions.
- Flexibility to work varying hours (20-38 hours per week).
- Willingness to travel within the area and neighboring centers as needed.