Head Barista

3 weeks ago

Melbourne, Australia Hub Australia Full time

Work in a tight knit & collaborative team
- Monday-Friday Operating hours - No weekend work
- Amazing perks focused on wellbeing and career development

**Hospitality Lead - Hub Australia**

**Position**: Hospitality Lead - Box Hill

**Start date**: January 2023

**Location**: CBD Locations from January for training purposes. Then new Box Hill location from February (ongoing)

**Who we are**
Founded in 2011, Hub is widely considered the market leading premium workspace-as-a-service platform in Australia and is renowned for its customer service. We deliver hospitality driven solutions that create workspace experiences that people love. We are the trusted local workspace partner for businesses and landlords that choose Hub because we help them attract and retain the best talent and tenants.

Hub manages premium flexible workspace, business lounges, concierge, building activation and other amenities across locations in Sydney, Melbourne, Brisbane, Canberra and Adelaide. Hub has been listed as one of Australia's best employers by Great Place To Work for the last 3 years running and it's our commitment to creating a thriving culture for our Hub team that in turn makes it possible to in turn do the same for our customers' workplaces. Hub is a certified B-corp and carbon neutral organisation. All locations we operate are also certified carbon neutral and WELL Health and Safety accredited.

Our 3-year strategy is to create Australia’s best workspace-as-a-service platform for businesses and their teams to love where they work.

**Purpose of your role**
Hub’s Hospitality Lead will deliver truly exceptional hospitality experiences to members and guests by leading a high performing, professional team, following prescribed service standards and constantly seeking to go above and beyond for every guest.

**_Key Areas of Responsibility_**
- Ensure we go above and beyond for every guest; always look for opportunities to surprise and delight, create loyal customers
- Lead and motivate the hospitality team, ensuring all prescribed service standards, policies, and procedures are followed and respond to productivity issues as required
- Coordinate and deliver consistently amazing serviced meeting, events, and catering experiences following Hub service standards, policies and procedures
- Undertake initial and ongoing training with the hospitality team as required to ensure exceptional service is consistently delivered and we’re constantly growing our team’s capabilities
- Oversee stock and loose items management; maintain efficient operational stock levels, minimise and record wastage and breakages, coordinate ordering and liaison with suppliers, process daily invoices, and stocktake as requested
- Maintain excellent functional relationships with suppliers to ensure products are delivered as specified, on-time and as required by the business
- Oversee cleanliness and organisation of serviced meeting spaces and café areas by maintaining daily and weekly cleaning checklists
- Communicate maintenance, safety and equipment issues to your manager immediately as they arise and follow through until completion
- Ad-hoc and regular reporting to the Hospitality Manager

**About You**:

- Happy to take on a perm Full time position with no weekend work
- Be able to create exceptional barista quality coffee
- 2+ years cafe experience
- Experience in on the go food preparation and table service experience
- Experience with operational elements of a cafe (Budgets, ordering, stock control)
- Hospitality knowledge and enthusiasm for providing the best customer service to members.
- That said, If your experience looks a little different but you think you’d be a great fit, we’d love to hear more about you._

**What you’ll be rewarded with**
- Being a key member of an energetic, dynamic and fun national team who stand for more than their bottom line
- Being part of a B Corp certified company with a vision and plan to use Hub Australia as a force for social and environmental good, and to make a difference in the world
- Having access to a personalised training and professional development program to grow your skills and career
- Being supported to make social and environmental impact with paid volunteer leave each year
- An invitation to our biannual company-wide conference, where you will meet all your teammates from across the country and have a lot of fun

**All this while working in one of Australia’s most beautiful workspaces

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