Workday Ams Functional Analyst

**Workday AMS Functional Analyst**

Global role within the Workday Aliaxis Internal AMS Team reports directly to the Global Workday AMS manager.

**_The primary purpose of this role is to _**
- Provide Tier 1 front-line support for Workday queries, raised by the end-users
- Responsible for managing Workday functional tickets by investigating the issue/request and providing resolution within defined SLAs. Complete root cause analysis (RCA) if relevant
- Troubleshoot and resolve incidents assigned. Escalate incidents to Tier 2 support based on the complexity of the tickets
- Collaborate with Workday functional experts in rolling out change requests (by testing and providing assistance as requested
- Develop and maintain Workday end-user guides, and SharePoint learning contents Contribute to Workday end-user adoption

**Minimum Requirements**:

- Bachelor's Degree (or equivalent)
- 3-5 + years in Workday production support environment supporting Workday
- Prior experience in a production support environment covering one or multiple functional areas
- Experience troubleshooting process issues, condition rules and calculated fields
- Good understanding of Workday core modules and security
- Should have an extremely high level of attention to detail
- Excellent written and verbal communication with a focus on documentation, presentation and social skills