Reservations Agent

Reporting to the Reservations Manager, the Reservations Agent is responsible for providing excellent service during the reservations process. You will be driven, have high attention to detail, show strong collaboration with the team and will be able to meet targets while optimising revenue.

The Role:

- Work with the team to ensure a high level of product and system knowledge
- Ensure accuracy of all guest communications relating to Reservations
- Positively manage guest and client concerns
- Work in collaboration with Front Office to ensure company standards are adhered to
- Ensure all reservation enquiries are handled promptly, professionally and in an engaging manner
- Must have experience as a Guest Service Agent or similar
- Must have Opera PMS experience
- Ensure compliance with the policies and procedure

At Pan Pacific Hotels Group, we provide dependable places to live, work and play by integrating warm people, thoughtful processes, intuitive design and integrity in everything we do.
- As well as being a welcoming and exciting place to work, PARKROYAL Monash Melbourne offers:_
- Laundered uniforms
- Hotel discounts through our global alliance programme Discovery
- 50% off food and beverages at the hotel’s restaurant & bar
- Discounted accommodation across worldwide PPHG properties
- FREE staff meals

**Job Types**: Full-time, Permanent

**Salary**: From $61,000.00 per year

**Benefits**:

- Employee discount
- Free drinks
- Free food
- Referral program

Schedule:

- 8 hour shift

COVID-19 considerations:
PARKROYAL Monash continues to follow the CHO & DHHS advice and has strict COVID19 protocols in place

Ability to commute/relocate:

- Clayton, VIC 3168: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- How many weeks notice are you required to give your current employer?

Work Authorisation:

- Australia (required)

Work Location: In person

Expected Start Date: 10/07/2023