Ao4 Assessment Officer

7 days ago

Toowoomba, Australia Public Sector People Full time

**About the Role**:
Public Sector People are partnering with a State Government Department to recruit an Assessment Officer (A04) for their Regional Service Centre. This is a unique opportunity to contribute to the investigation, assessment, and determination of matters related to their services.

This role is located in Toowoomba and is a temporary contract with June 2024 **with 2 x potential extensions.**

**Key Responsibilities**:

- **Case Management**: Process licensing, insurance, and dispute management matters, including the ability to decline claims, in accordance with delegation.
- **Audits and Investigations**: Undertake performance audits of contractors and certifiers, investigate breaches of legislation administered by QBCC through compliance activities, and prepare reports/recommendations.
- **Research and Representation**: Conduct research for cases and projects, represent QBCC in promotional and educational activities, and participate in hearings before the tribunal and courts as required.
- **Planning and Change Management**: Contribute to planning and change management activities, making recommendations for improvements.
- **Industry Intelligence**: Gather industry intelligence to ensure proactive service delivery.
- **Administrative Support**: Undertake general administrative duties and support communication across QBCC networks.
- **Customer Service**: Provide exceptional customer service to all staff of the Commission and external customers through various channels.
- **Case Management Skills**: Demonstrate research, decision-making, planning, and report writing skills for effective case management.
- **Legislation and Policy**: Apply, interpret, and provide advice on legislation and policy, ensuring compliance in all activities.
- **Communication and Problem Solving**: Utilize effective communication and problem-solving techniques to achieve innovation and deliver quality customer service.
- **Team Collaboration**: Contribute to the team to achieve outcomes and foster effective work relationships.

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