Health and Wellness Relationship Manager

4 weeks ago

North Sydney, Australia MLC Life Insurance Full time

MLC Life Insurance. We have been protecting Australians for over 130 years. We respect the role we play in providing peace of mind for our customers, and we never lose sight of it.

**Our Purpose**

MLC Life Insurance is one of Australia's leading life insurance specialists and a member of the Nippon Life Insurance Group, one of the world's leading insurers. We are guided by our simple purpose: 'A Promise for Life'. We provide almost 1 million Australians with reassurance that they and their loved ones will be supported when they need it most. It's a promise that provides peace of mind and helps them sleep at night.

Our purpose is supported by Our Values of Do What's Right, Deliver Together, Make it Simple, Own it and Aim High. It's how we work together and behave every day in every interaction with our customers, partners and each other that defines who we are.

**Our Strategy**

Our strategy puts our customers at the centre of our ambition to be Australia's leading and most trusted life insurer. It is through the commitment, energy and talent of everyone at MLC Life Insurance, working together, that we make a positive contribution to the lives of our customers. To support all of us to be at their best every day, we offer a flexible, hybrid work environment centred on development, wellbeing, recognition and contribution.

With more than 1300 people nationally, we believe our success is built on the unique contribution of our people. Diversity and Inclusion is core to what we believe in and who we are. We aspire for everyone at MLC Life Insurance to feel valued and respected for who they are.

**The Role**

We have a newly created opportunity to join our Claims function as a Relationship Manager.

This role exists to drive MLC Life Insurance's claim's philosophy, promoting our reputation as market leaders in wellness and recovery service delivery, and ensuring MLCL has the most innovative and customer centric wellness proposition in the market.

In this role, you will drive and manage the effective promotion of wellness, and role-model a positive claims wellness management approach.

You will be responsible for:

- Enhancing the commitment to the MLC Life Insurance approach across the MLCL business with both internal and external stakeholders, including re-insurers, other third parties, industry bodies and regulators. This includes providing and sharing information and insights.
- Working with Group relationship management teams to engage and understand the wellness and recovery support needs of specific Group Funds and designated Employer groups and seek to develop solutions to ensure MLCL Claims is a differentiator in the market.
- Supporting Individual relationship management teams to promote MLCL's wellness and recovery support offerings with Financial Advisers.
- Ensuring there is a collaborative approach to promoting the benefits of our Mental Health and holistic wellness and recovery support services by developing strong stakeholder relationships with our internal stakeholders.

**About You**
- You have an Allied Health Certificate or Tertiary Health qualification.
- Proven experience in Recovery and Wellness Claims Management.
- Demonstrated experience in a Wellness relationship management, or a Public Health promotion role.
- Experience in the Life Insurance or Superannuation industry is highly regarded.
- A natural communicator, with exceptional verbal and written communication skills.
- Ability to build strong stakeholder working relationships.
- Customer centric in your approach.

**Why Choose Us?**

At MLC Life Insurance, you will have the opportunity to:

- enjoy flexible, hybrid work options and an inclusive environment where everyone is respected and valued for who they are and their unique contribution.
- embrace a culture of customer centricity and an ambition to be Australia's leading, most trusted Life Insurer.
- access a range of benefits including competitive salary, lifestyle leave, two days volunteer leave every year, recognition of service milestones; and
- wellness and lifestyle offerings including access to Uprise - our Digital Wellbeing Program, as well as discounts on a variety of lifestyle and entertainment products and services.

**Primary Location***: AU-NSW-North Sydney

**Work Locations***: Level 7, 40 Mount St Level 7 40 Mount St North Sydney 2060

**Job***: Customer

**Organization***: MLC Limited

**Schedule***: Permanent

**Employee Status***: Group Level 4

Full-time

:
**Job Posting***: 12-Apr-2023, 7:51:18 PM

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