Customer Experience Officer

4 weeks ago

Adelaide Region SA, Australia The University of Adelaide Full time

**(HE06) $86,360 - $93,285 per annum plus an employer contribution of 17% superannuation applies.**

**Are you experienced in Sales and Acquisition? We are recruiting for a Customer Experience Officer to join the Professional and Continuing Education team in a continuing role.**

The Division of Academic and Student Engagement (DASE) provides leadership to achieve the University’s strategic goals in relation to fostering and creating new knowledge and skills, ensuring students are appropriately prepared for the workforce and beyond. The Education Transformation portfolio within DASE provides the conduit for the University to design and develop curriculum that is both a social enabler but also a determinant of human capital. To enhance the University’s executive and continuous professional education development offering, a Professional and Continuing Education (PACE) unit has been established within DASE to develop and deliver PACE products.

Working under general direction from the Customer Success Officer, PACE, the Customer Experience Officer is responsible for the coordination and delivery of customer conversion activities and strives for performance excellence ensuring the needs of prospective clients and customers are at the centre of all team activity.

This role will lead and support program related activities across the PACE unit working with the Business Development and Education Solutions Teams to provide input into improving and developing administrative procedures and systems to support the presentation of programs and achievement of enrolment and revenue targets.

**To be successful you will need**:

- Experience in sales and acquisition.
- Demonstrated ability to effectively communicate and manage relationships with a broad range of clients in commerce and/or government and/or industry.
- Ability to develop procedures to support delivery of programs and presentation of events.
- Demonstrable experience in delivering the highest standard of customer service in a positive and professional manner.
- Knowledge and experience in maintaining and upgrading the functionality of customized databases.
- Experience in the collection of revenue and payment of accounts.

**Enjoy an outstanding career environment**

The University of Adelaide is a uniquely rewarding workplace. The size, breadth and quality of our education and research programs - including significant industry, government and community collaborations - offers you a vast scope and opportunity for a long, fulfilling career.

It also enables us to attract high-calibre people in all facets of our operations, ensuring you will be surrounded by talented colleagues, many world-leading. Our work's cutting-edge nature - not just in your own area, but across virtually the full spectrum of human endeavour - provides a constant source of inspiration.

Our culture is one that welcomes all and embraces diversity consistent with our Staff Values and Behaviour Framework and our Values of integrity, respect, collegiality, excellence and discovery. We firmly believe that our people are our most valuable asset, so we work to grow and diversify the skills, knowledge and capability of all our staff.

We embrace flexibility as a key principle to allow our people to manage the changing demands of work, personal and family life.

In addition, we offer a wide range of attractive staff benefits. These include: salary packaging; flexible work arrangements; high quality professional development programs and activities; and an on-campus health clinic, gym and other fitness facilities.

Learn more at: adelaide.edu.au/jobs

**Your division's broader role**

The Division of Academic and Student Engagement drives the University's strategic activities in relation to learning and teaching. This includes ensuring all Adelaide students have a quality experience, and investing in our academic staff's professional development.

Learn more at: adelaide.edu.au/dase/division-leadership

**If you have the talent, we'll give you the opportunity. Together, let's make history.**

Applications close 11:55pm, 20th July 2023.

**For further information**

For a confidential discussion regarding this position, contact:
Grega Vrettis
Associate Director, Business Development (PACE)
P: +61 0401 557 819

You'll find a full position description below: _(If no links appear, try viewing on another device)_

**_ #LI-UOA_

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