Client Relationship Officer

**Client Relationship Officer (Sunshine Coast & Wide Bay) - Point Care**

**Company**: Point Care Pty Ltd (Registered NDIS Provider)

**Location**: Sunshine Coast & Wide Bay, Queensland.

**About Point Care**:
Point Care is dedicated to enhancing the lives of people with disabilities, providing high-quality person-centred services and support under the National Disability Insurance Scheme (NDIS). As a family-owned business, we are passionate about empowering our clients, fostering independence, and promoting inclusion in the community. We respect our clients and our dedicated support staff and seek to provide a positive experience for every stakeholder connected with our organisation.

**Position Summary**:
The Client Relationship Officer will be responsible for developing and managing relationships with clients and referrals sources in their region which generate leads for new client prospects in all of Point Care’s business channels. The Client Relationship Officer will be the first point of contact for all referrals and leads generated from sales and marketing programs and will be responsible for working with Client Service Managers to assess suitability and manage prospects through to the intake stage.

**Reporting to**: The Operations Manager.

**Direct Reports**: Nil

**Works with**:Client Service Managers,Compliance, Social Media Officer, and Intake.

**Key Responsibilities**:

- Generate and convert leads through sales and marketing initiatives.
- Maintain and build relationships with existing participants, Support Coordinators, Plan Managers, and Allied Health Professionals.
- Identify and pursue new business opportunities within the NDIS sector. Develop and maintain strong relationships with key stakeholders, including NDIS planners, support coordinators, and participants.
- Manage the initial assessment, intake, and onboarding processes for new participants.
- Provide advice and information to potential clients, carers, parents, and families.
- Foster positive working relationships with external and internal stakeholders.
- Work collaboratively with the Client Services Managers in each region to identify opportunities and fill vacancies.
- Prepare monthly activity reports for the Operations Manager.
- Maintain clear and accurate records.
- Support participants, families, and carers in understanding and accessing our services and policies.
- Act as the ‘face’ of the business, building brand awareness.
- Network across the disability and community care sector.
- Identify and assess new SIL home opportunities.
- Conduct market research to stay informed about industry trends and competitor activities.
- Attend Expos, Forums, Open days, and Networking events to promote our support services.
- Work collaboratively with the Operations Manager to implement Point Care’s growth strategy.
- Attend existing SIL homes and report findings as part of our internal audit process from time to time as required.
- Meet and exceed sales targets and growth objectives.

**Skills & Experience**:

- ∙ NDIS sales, client relationship or business development experience is a pre-requisite.
- ∙ Highly success focussed.
- ∙ Able to work autonomously and prioritise workload to achieve maximum efficiency.
- ∙ Must be able to travel throughout the region for work.
- ∙ Exemplary communication skills
- ∙ Ability to build enduring, high-quality relationships.

**Benefits**:

- ∙ Competitive remuneration
- ∙ Motor vehicle and tools of the trade
- ∙ Sales incentive program
- ∙ Access to ongoing training and development opportunities
- ∙ Very supportive Management Team

Pay: $64,296.02 - $90,000.00 per year

**Benefits**:

- Company car
- Professional development assistance

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus
- Commission
- Performance bonus
- Quarterly bonus

Application Question(s):

- Do you have a deep understanding of the NDIS and its policies and procedures?
- Do you have excellent communication and negotiation skills?
- Are you comfortable traveling for work purposes?
- Are you driven to succeed and achieve ambitious goals?
- Do you believe in building positive working relationships with external and internal stakeholders?

**Experience**:

- Sales(NDIS): 3 years (required)

Work Authorisation:

- Australia (required)

Willingness to travel:

- 100% (preferred)

Work Location: Hybrid remote in Nambour, QLD 4560

Application Deadline: 30/12/2023
Expected Start Date: 20/05/2024