Technical Business Consultant

2 weeks ago

Sydney, Australia Digital Alchemy Full time

**Technical Business Consultant (Data, CRM, Marketing)**

**About Digital Alchemy**

Digital Alchemy is a global Data, Analytics, Marketing Automation and CRM services provider, providing implementation, strategy consulting and ongoing support services to local and global organisations. We have a network of 8 offices spanning Australia, Asia and the Americas. Our philosophy is based on the interaction of 3 transformations:

- Our **personal transformation** to learn and develop
- ** Transformation of the markets** we operate our work through, and;
- ** Transformation of the world** that we live in through the development and support of sustainable enterprises that benefit under privileged communities and reduce the degradation of our environment.

Digital Alchemy is an inclusive and diverse employer, we do not discriminate on any basis including gender, ethnicity, religious background, sexuality and any other factors, **we actively recruit for a strong and diverse workforce**.

**About the Role**

If selected, you will be working directly with a client in a collaborative team of people who are passionate about their mission of uniting and entertaining their fan base, growing their customer base and as a result, realise the positive impact it can have in Australian society.

The client is a cutting edge, sport and entertainment business that brings both sports and technology together to deliver fans a unique and world class experience.

The team champion a deep commitment to their fans and entertainment with a focus on cultivating a fan-driven culture. They combine live events and digital experiences to deliver the best content in Australia to fans and in a fast-paced environment. The teams are empowered to innovate and influence products to continually change the fan experience

**Your Responsibilities**
- Work with client to understand immediate and ongoing business requirements for Salesforce Service Cloud, Sales Cloud and map to platform features and capability
- Deliver multiple Salesforce implementations across the different businesses under the single client end to end Integrate Data, Martech & CRM stack with multiple data sources from the client via a data lake and CDP
- Operate with a consultative and strategic approach to deliver strategic solutions across CRM, Data & Martech
- Documenting current and future state roadmaps
- Analyse client data, campaigns and insights
- Keep up to date on new technologies, industry trends and innovations to provide informed and relevant recommendations

**Required Skills & Experience**
- At least 2 years experience implementing or supporting Marketing, CRM or Data technologies
- Experience with Salesforce Service Cloud or Sales Cloud implementations
- Experience with Customer Data Platforms (CDP) and marketing automation platforms is a plus
- Experience in presenting solutions to clients and/or prospects
- Strong understanding of SQL and database relationship management, having worked with large and complex data sets
- Dynamic and strategic thinker with a background or experience in CRM, data or marketing industries
- A background in multiple key projects or consultative work with a good track record of delivering success for client or agency's business
- Pragmatic problem solver with a keen attitude to deliver business outcomes
- Work both independently and collaboratively in gathering requirements with mínimal supervision
- Excellent written and oral communication skills

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