Customer Service Team Member

4 weeks ago

Burleigh Heads, Australia MX Store Full time

Customer Service Team Member

**Posted**:
28/08/2023

**Closing Date**:
30/09/2023

**Salary**:
$29.90 - $33.00

**Job Type**:
Casual

**Location**:
Burleigh Heads, QLD

**Job Category**:
Customer Service

Why MXstore? We are a unique team of passionate and fast-paced people that dig what we do and constantly push boundaries in our market. Have you worked or ever wanted to work in ecommerce? This is a great opportunity to get your foot in the door as we love e-commerce and are seeking someone who will truly care about their job, our customers and can commit to being a reliable team member
- Job Description

You do not need to have moto experience to work in this team (however if you do have, this is a plus) Instead, we are looking for an enthusiastic, positive, and reliable customer-focused team member to add value to our team and deliver service beyond expectations to our customers.

As a primary point of contact for our customers, you will be a part of our solution-focused team and help make each customer’s journey a fulfilling and successful one.

The role will consist of dealing with our customers for all pre
- and post-sale management of online, phone and in-store orders. We are looking for someone to become intimately familiar with our customer management platform, who takes pride in their work and is as eager as we are to grow and succeed in the role.
- Desired Skills and Experience

**You will**:

- Pro-actively learn new procedures and continue to expand your product knowledge of products we sell
- You will take ownership of your growth, are open to feedback (good and bad) and seek out opportunities to continuously improve
- You're flexible and resilient, eager to learn new skills and will have to regularly shift between phone, live chat, and tickets
- You're a friendly, empathetic, and self-aware team member who enjoys working as part of a team and who commits to being in the right place at the right time with your time management to support your team and ensure timely service for our customers
- Be a team player and respectful of leadership directions and instructions required in the role
- Ensure order accuracy is maintained and completed for customer orders, returns, refunds, shipping, and any particulars in between
- Maintain and improve customer retention with our customers
- You have experience working in a team environment and working autonomously

**Essential attributes and skills**:

- Experience in customer service
- Possess a strong willingness to learn
- Proactive and shows initiative consistently and hustles to hit MOS
- Excellent written and verbal communication skills, and effective interpersonal skills
- Excellent follow-up and documentation skills
- Ability to effectively work within a team environment and communicate with the team to contribute to the successful operation of the business
- Sound computer skills including proficiency in using Microsoft word, excel and outlook
- Works well under pressure and timely tasks
- Finds satisfaction in meeting KPI's/MOS and achieving results

We understand that by asking you to give 100% of yourself on the job requires us to also offer you a great opportunity Some perks we offer:

- Option to work from home if you hit MOS/KPIs
- Discounted gym memberships close to work
- No Moto experience? Learn to ride days offered
- Staff social activities
- Family-friendly working conditions
- Higher casual rate

Hours: Casual (rotating roster, including weekends **Must be able to work some weekends**)

**Why Work at MXstore?**

This role is an amazing opportunity to join a dynamic and fast-growing business, where you'll be surrounded by positive people who love to learn and do things differently.

You'll enjoy real growth and development opportunities, an epic work location (a brand-new office just up the road from Burleigh Heads) and a fun, social work environment.

We are family friendly and are happy to accommodate for working mums and dads returning to the workforce and require flexible hours.

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