Service Manager

6 months ago

Penrith, Australia Baby Bunting Full time

Growing Australian business with genuine career opportunities
- Customer Service Manager - 3IC
- Tuesday - Saturday roster

At Baby Bunting, we believe our people and our values make the difference and set us apart in the industry.

Every day, our diverse and dedicated store team members provide expert product knowledge to support mums, dads, grandparents, and carers through the early years of parenthood. We’re passionate about creating better experiences every day - for our customers and each other.

**About the role**:
Looking for a challenging and fulfilling career in retail? Look no further

Baby Bunting is searching for talented individuals to join our team as Service Managers.

In this role, you'll work closely with our management team to develop your leadership abilities while helping to oversee the daily operations of our dynamic retail stores. This is just the first step in building a successful career in retail where there's no limit to your potential

**As a Service Manager, you'll be tasked with**:

- Guiding our team in educating parents on our products, demonstrating their features and benefits, fostering genuine relationships with each and every customer.
- Maintaining the store's appearance and showcasing our latest promotions.
- Ensuring that all OH&S protocols are upheld to promote a culture of safety for all.
- Managing KPIs - Safety, Sales, Loyalty, NPS.

**What you'll bring to the role**:

- To be successful in this role, you'll need to have a solid background in customer service and a proven track-record in meeting and beating sales targets and KPI's.
- Additionally, you'll need to have a flair for clear communication, be comfortable working in a challenging and fast-paced environment and managing and motivating others.

**You will also be rewarded with benefits like these**:

- We're accelerating our growth across Australia and New Zealand, which will create exciting personal development and career progression opportunities.
- Training pathways designed to encourage personal growth and professional development.
- Team discounts.
- Paid parental leave.
- You’ll be joining a dynamic, friendly team where you’ll be challenged and supported to achieve personal and business goals.
- Employee Assistance Program.
- Competitive salary and incentives.

**Does this sound like the right role for you?**

**Looking for more?**

Join our Talent Community via the Baby Bunting careers page to stay up to date with our upcoming job opportunities.

**Please note;**
- Due to the intimate and personal nature of our work, successful applicants will need to undergo a National Police Criminal History check.

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