Library Support Officer

1 month ago

Rydalmere, Australia NSW Government -Learning Improvement Full time

**Temporary Full-Time (Until December 2025)**:

- **Location (Rydalmere)**:

- **Salary ranges from $70,694 to $76,857 based on experience**

Braille and Large Print Services are seeking a dynamic Support Officer to join our library team. This is a physically active role supporting the production of braille and large print curriculum resources for blind and low vision students who are supported in Department of Education schools across the state.

**About the role**
- Provide administrative and clerical support including handling or redirecting enquiries, dealing with library requests, dealing with mail and correspondence and providing high-quality word-processing services to support the operation of Braille & Large Print Services.
- Maintain administrative systems and registers including library systems and registers, asset registers, travel records and other administrative systems to support the effective operation of Braille & Large Print Services.
- Maintain the computerised record management system (HP Records Management) and coordinate the creation, storage, retrieval and archiving of files to ensure the accurate and safe storage of information and its compliance with Departmental policy.
- Prepare and follow up purchases for equipment and supplies to support the operation of Braille & Large Print Services.
- Enter and retrieve data from databases to support the effective operation of Braille & Large Print Services.
- Liaise with the site manager and other departmental staff to support the resolution of issues relating to the safety and security of staff.

**Benefits**
- Flexible working arrangements, including - hybrid/work from home arrangements.
- 35 hour working week
- Competitive, salary sacrificing, employer’s contribution to superannuation and annual leave loading
- Flex Leave entitlements, generous holidays & leave conditions
- Opportunities for advancement and mobility across the Department to support your career growth

**About you**
- Excellent communication and interpersonal skills
- A growth mindset, and commitment to continuous learning and personal development
- Demonstrated written and oral communication skills with the ability to effectively liaise and communicate with teachers.
- Knowledge of and commitment to implementing the Department’s Aboriginal Education Policy and upholding the Department’s Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.

**Essential requirements of the role**
- Demonstrated understanding of and commitment to the value of public education
- Hold a valid clearance to work with children (Working with Children Check) for paid employment

**About the Department of Education**

The Department of Education is the largest provider of public education in Australia, with nearly 100,000 employees across NSW in our schools and corporate offices. Our purpose is centred on the delivery of high-quality public education to two-thirds of the NSW student population.

For more information about the Department of Education, please visit NSW Department of Education

**How to apply**

Attach a resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role as well as providing answers to the 2 pre-screening questions below:
**Targeted Question 1**

Given an example of a difficult customer service situation that you have dealt with. Describe how you managed the situation and what was the outcome?

**Targeted Question 2**

Tell me about a time when you were asked to do something, or you saw something that you didn't think was right? What did you do?

This is a child-related role. As a condition of employment you will be required to provide a valid Working with Children Check (WWCC) Clearance number (for paid employment). Visit the website for more information.

Closing date 18 August 2023 at 11:59pm
- A talent pool may be created through this recruitment process. A talent pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months._

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