Customer Care Officer
3 weeks ago
We are currently looking for a Customer Care Officer to join our Customer Assist - Lending Services team in Brisbane.
**This role is a full time 12 month contract opportunity.**
**What you’ll do**
- Rapidly respond to customer queries via inward or outward calls and analyse the issues so that both the customer and the banks needs are met.
- Ensure all collection activity takes place with the bounds of relevant legislation including the Privacy Act, NCCP, Code of Banking Practice and the ACCC Debt Collection.
- Maintain accurate records in relevant internal data systems both electronic and paper based format
- Follow legislative and regulatory requirements for the protection of the Company’s legal and financial position.
- Provide superior internal and external customer service by developing strong working relationships with customers based on best practice standards
- Employ a Customer Service focus to all aspects of the role
**What you’ll do**
- 2 years industry experience preferably with the Financial Services Environment
- Some exposure to lending, banking, and collections environment
- Rapport building
- Analytical skills
- Negotiation skills
- Communication skills
- Attention to detail
**What we can offer you**
***Discounts and offers on a range of retail favourite stores as well as banking and insurance products.
- A range of flexible working and leave options, including 20 weeks paid parental leave and unlimited paid emergency response leave.
- Invest in your brighter future with ongoing study support and career development programs.
- Give back to our communities with payroll giving, donation matching and paid volunteer leave.
- Prioritise your work/life balance with our robust employee assistance program and dedicated employee council.
***About Suncorp**
For over 100 years Suncorp Group has been driven by our guiding Purpose - to build futures and protect what matters. To ensure we deliver on that Purpose, we’ve made a commitment, built on trust, empowerment, and flexibility - to help our people unlock their full potential and unleash their best and brightest selves. With the backing and support of some of the most trusted names in banking and insurance, the Suncorp Group family provide our people with every opportunity to grow their career as they make a meaningful difference for our customers and our communities. We’re excited about what we can achieve together, working every day to be better, do more and realise the future we want to see just beyond the horizon.
**Advertised**: 07 Feb 2023 AUS Eastern Daylight Time
**Applications close**: 21 Feb 2023 AUS Eastern Daylight Time
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