Domain Technical Lead-2

3 days ago


Melbourne City Centre, Australia Transurban Full time

Working at Transurban is different; it’s a place where you can see the benefits of your work play out in real life, every day. We create city-sized solutions—building and operating safer, smarter, and more sustainable roads—to solve pressing transport challenges that are slowing cities down.

About the role

We're seeking a Domain Technical Lead to provide operational and technical leadership for our Applications Support Teams, focusing on critical Customer & Billing platforms.

You'll join an innovative team who are dedicated to maintaining and enhancing Transurban's mission-critical systems that enable seamless roadside transactions and billing processes.

Day-to-day, you will:

- Manage and resolve critical incidents, acting as a Major Incident Manager to coordinate service restoration across internal and external support teams.
- Monitor and maintain batch workflows, including analysis of errors, managing schedules, and optimizing execution windows.
- Proactively monitor systems, perform health checks, and analyse trends to inform service improvement plans.
- Manage and prioritize service requests, ensuring they are actioned based on SLA guidelines and keeping customers informed of their status.
- Conduct stakeholder management, including running regular meetings and maintaining strong relationships with key senior stakeholders.
- Provide 24/7 on-call support on a rostered basis, coordinating after-hours change and incident management activities across support partners.

This role will suit someone with a curious mind and transferrable skills and experiences, including:

- Proven capability in complex, highly integrated technical environments
- Proficiency in Salesforce, MuleSoft, AWS Lambda, and web services
- ITIL certification with deep understanding of IT service management processes
- Experience leading internal and external technical teams
- Capability to chair and run stakeholder meetings
- Skilled in analysing and documenting operational processes
- Proficient in Microsoft Office (Word, Excel)
- Preferred: Computer Science or related tertiary degreeWith a career at Transurban, you’ll enjoy a range of benefits, including:

- A range of flexible working and leave options, including the option to purchase an additional six weeks of leave each year
- 16 weeks paid parental leave (regardless of gender or career status), with no waiting period, with Superannuation paid during unpaid leave as well
- Learning and development opportunities to support your career interests
- Health and wellbeing support—access to Headspace and our EAP program, wellness facilities, and more
- Share offers and insurance benefits
- Social activities, community give-back programs and paid volunteer days

We offer a range of flexible working and leave options, so you can balance your work and life commitments and interests. Have a conversation with us about how this could work for you.

We embrace diversity with a foundation of safety, wellbeing and inclusion; where everyone belongs. We treat everyone with fairness, consideration and respect, regardless of gender, gender identity, marital or family status, sexual orientation, age, ethnicity, religious beliefs, cultural or socio-economic background, perspective, and experience - whether they work for us or not. We want to ensure everyone feels comfortable and safe to express ideas, questions and concerns.


Job Type:
Permanent

Closing Date:
10-Feb-2025 0:00

Please note: The closing date reflects the time zone of the Primary Location for this job posting.

Primary Location:
Melbourne CBD & Inner Suburbs Melbourne VIC



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