Workshop Technician

2 months ago

Sydney, Australia AIR Recruitment Full time

Our client is a leader in their industry specialising in unrivalled solutions across all sectors including education, healthcare, commercial, industrial, hospitality and residential.

Due to growth we are seeking a Workshop based Service Technician to join our client's team. The position is responsible for performing repairs and maintenance of various products including filters and water systems.

**The role**:

- Perform repairs at customer’s premises as outlined on a daily job run received the day before or at the start of each day.
- Perform pre-install assessments as required
- Conduct diagnostics for repairs and complete assessment for customers
- Perform workshop repairs/assessments where required to do so as per customer service coordinators and provide requested information for quoting purposes.
- Ensure that any customer enquiries, complaints or technical matters are satisfactorily managed, resolved and closed within agreed timelines includes providing Technical Support.
- Ensure jobs are completed and if required follow up and further appointments arranged
- Other ad hoc duties as may be required from time to time.
- Maintain Service van stock levels and spare parts to minimize repeated visits to customers
- Ensure compliance with occupational health and safety policies, procedures and instructions.
- Maximise potential sales opportunities regarding new sales, up selling and cross selling opportunities.

**What we’re looking for**:

- Basic knowledge/experience of technical repairs and working with tools
- Basic knowledge/experience of electrical, mechanical or plumbing
- Experience working in a similar or service role - installation, repairs & maintenance
- Valid Driver's license
- Ability to work with mínimal supervision
- Exceptional customer service skills
- Be physically fit (stamina and strength)
- Good level communication skills, both written and verbal
- Experience in the use of computer systems and web-based technologies
- Troubleshooting and problem-solving skills
- Able to work autonomously or in a team
- A highly motivated self-starter

**Benefits**:

- $60k-$65k + super
- Opportunity for overtime + penalty rates
- Opportunity for career progression, training and development within a global organisation

Successful applicants must provide or be willing to undergo a National Police Check and pre-employment medical.

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