Aps3 Participant Support Officer

4 weeks ago

Frankston, Australia DFP Recruitment Services Full time

**Job description**:
Contract until June 2023

Federal Government Opportunity

Front of house role based in various locations

Utilise your customer service and administration experience in this customer facing role

We are seeking an enthusiastic and professional Front of House Officer to join the team within a Federal Government Agency based in Frankston. This role will be on a contract basis until 30 June 2023 and will be an equivalent APS3 level.

**The Role**:
As the Front of House Officer, you will assist customers in a face to face environment by answering enquiries, booking appointments, making assessments on eligibility for payments and undertaking processing and system entry activities related to a customer’s needs. In addition, you will provide general administrative support to the wider team.

You will handle a wide range of matters regarding eligibility, participation and ongoing access to payments and services for participants.

**Responsibilities include**:

- Managing and resolving participant matters by actioning planning tasks in line with relevant legislation
- Providing counter support for the local office including participant enquiries in the self-help kiosks and online platforms
- Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services
- Coordinating appoints with the use of Agency office facilities
- Undertaking research and investigation activities and preparing associated reports and correspondence

**About you**:
As the Front of House Officer, you will present with a high level of personal resilience and the ability to deal with emotional and challenging customer circumstances and high workload demands. This role will involve
**liaising with participants on a face to face basis and at times, delivering difficult news / handling challenging conversations.**
To be successful in this role you will ideally have proven experience within a customer service environment, ideally within a Government setting.

In addition, you will demonstrate the following skills and experience:

- MS Office Suite Skills
- Office Support/Administration (minimum of 2 years)
- Strong Customer Service experience
- Strong communication skills, both verbal and written
- Excellent interpersonal skills
- Strong organisational skills
- A high attention to detail
- Having a strong interest or previous experience with the Disability Sector would be an advantage.

If you are interested in this role, please APPLY NOW or call DFP on (03) 8632 9900 for more information.

Front of House | Admin | Federal Government | Disability Sector

Note: You may be required to provide evidence of your COVID-19 vaccination status.

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