Deskside Technician I

**Who we are**:

- Provide Windows, software, and hardware support, onsite in a corporate environment
- Stage, provision, and deploy IT machines to end users following best business practices
- Configure, troubleshoot, and deploy mobile devices & other audio/ visual equipment
- Troubleshoot VPN and VDI connectivity
- Follow appropriate KB articles
- Manage workload via ticketing software
- Prioritize and complete work in a group and independently with mínimal supervision
- Communicate technical information to non-technical audiences
- Smart Hands remote support for offsite resolver groups
- Inventory management of IT assets including asset auditing
- Other duties as assigned

**What you'll get**
- Work with brilliant minds, often within a global capacity;
- Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.

**Why we're different**
- Brazilian and privately owned company;
- Agility, flexibility, and innovation are in our DNA;
- Flat organizational structure which enables faster communication and decision making;
- +1 years onsite or helpdesk support or equivalent experience
- Ability to walk, bend, stand for prolonged periods of time, and lift equipment up to 50 pounds
- Maintain neat and professional work area and appearance in compliance with site policies
- Demonstrate a high level of professionalism and strong personal interaction skills
- High School Diploma or equivalent
- Maintain valid driver's license
- Ability to pass standard panel drug screening and background check
- Adhere to assigned shift schedule
- Excellent troubleshooting capability
- Ability to maintain composure while handling challenging, dynamic, rapid-response support
- Experience with Microsoft Office/ Office 365 suite