Receptionist

3 weeks ago

Altona, Australia FINDMEA Full time

**Location**: Altona

**Type**: Temporary

**Post Date**: Fri Feb 10 03:30:48 2023

**Ref**: 200012844
- $47.00+ per hour casual rate
- Compassionate, caring, supportive culture.
- 4 month assignment

Join this proud organisation supporting their communities, onsite parking excellent facilities. Working at their Altona & Keilor sites. Onsite parking.

**Our client**

They are comprised of three regions (north, east and west). Corporate functions and administration are conducted from their head office, located in Melbourne’s north.

They are a trusted partner for many Victorians, supporting families through their experiences of life, death and grief. They provide burial, cremation and memorialisation services to meet the needs of their communities.

They come from a range of different backgrounds and age groups, and bring different perspectives to their work, united by a clear commitment to providing a compassionate service.

**The Role**

In what is a customer facing role within this organisation you will be the first point of contact for families and stakeholders where you will be expected to support and guide them through the organisations range of services while being compassionate and caring.

Duties include but not limited to:

- Data entry
- Filing & Scanning
- Ensuring daily mail is sent out (from office)
- Respond to all enquiries as first point of contact (walk in)
- Record and manage complaints (CRM)
- All administrative and clerical duties associated with customer requests, processing payments or other activities via appropriate channels.
- Book Sales Appointments
- Assist with promotional material.
- Administer relevant processes in line with policies and procedures.
- Maintain a clean and presentable reception and office area
- ensuring it is in order, sanitised, well stocked with brochures, price lists and general information.

To be considered for this role you will need to demonstrate:

- Highly developed written and verbal communication skills and interpersonal skills.
- Strong digital capability and use of digital platforms.
- Ability to maintain a professional approach at all times.
- Attention to detail which ensures accurate and up to date records are maintained.
- Ability to work independently with mínimal supervision and within a team.
- Ability to manage emotions when faced with demanding and sensitive situations on a regular basis.
- Multilingual skills (Chinese, Italian, Greek, Arabic, etc.) desirable.
- Demonstrated acceptance and understanding of cultural diversity.
- Maintains integrity, trust and confidentiality always.
- Personal presentation which reinforces the professionalism and commitment.
- The ability to develop working relationships with internal and external stakeholders.
- Commitment to values of the organisation in all role functions.
- Proficiency in Microsoft Office suite of programs.
- Current drivers’ licence

You will be dealing with internal and external contacts both over the phone and face to face, so a professional approach and presentation is essential. This is an office based role with the hours being 9:00AM - 5:00PM Monday - Friday working at either their Altona or Keilor sites.

**About Us**

FINDMEA is a national employment agency with a passionate management team, combining over 40 years of recruitment experience to find the right people. For us, its personal. We see beyond the CV to discover your real potential.

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