Transition Support Specialist

2 months ago

Perth, Australia Commonwealth Bank Full time

**Drive business outcomes through a smooth customer transition for clients from Bankwest (Orange) to CommBank (Yellow)**:

- **Foster productive and effective relationships with frontline Bankers, department Colleagues and specialist Bankers acting as a conduit to ensure a smooth flow**:

- **Manage complexity and change, solve problems and operate with an enterprise mindset**:

- **Multiple permanent opportunities available - fantastic opportunity to be part of one of the largest transition project in Banking Industry**

**See yourself in our team**:
Bankwest is made up of amazing people like you. Individuals with different experiences and backgrounds, who together we can achieve big things. From the west coast to the east coast, in our branches and our head office, our brilliant culture is made by us.

We’re passionate about delivering brilliant customer experiences every day by ensuring simple, friendly service, security, and value for more than 1.1 million customers nationwide.

The role of Transition Support Specialist is focused on Transition Activities for our existing Customers by providing excellent service, outcomes, and solutions to across a variety of channels including Business Bank, Corporate, Property and Specialist teams.

**Do work that matters**:
As a Transition Support Specialist, you’ll play a key role in transition activities as we begin our transition of our clients to CBA.

The fluid nature of our transition program requires you to be flexible and work together to deliver outcomes. In return you will have the excellent opportunity to rotate through different parts of the program and have valuable exposure to a range of portfolios across our different segments of Business Banking.

**More specifically in this role, you'll**:

- Partner with key business stakeholders including Relationship Managers to support with customer transition activity
- Support customer on-boarding, transactional banking, credit input, deal preparation and quality assurance
- Provide support to our customers, bankers, relationship managers and brokers across our Business Banking segments.

**We’re interested in hearing from people who have**:

- Excellent organisational skills & time management skills with the ability to work autonomously and as part of a team
- Customer focus and great written and verbal communication skills
- Analytical, planning & problem solving skills.
- A strong understanding of AML/KYC
- Ability to work in a high paced team environment and revels in change and feedback to improve performance.
- Adaptability, passion for learning and working in a fast paced environment with a drive to succeed
- Adaptable to change and thrives in continuous improvement.

**You can be you**:
We want the real people beneath the skill set. We strive to be as diverse as the world around us because these experiences and differences support us to better understand our customers and each other. Together we shape the place Bankwest is today and tomorrow
- a brilliant place made by us.”

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Advertising End Date: 01/12/2023

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