Manager- Product Delivery

2 weeks ago

St Leonards, Australia Mastercard Full time

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a

culture of inclusion

for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Manager
- Product Delivery

Overview

The Global Solution Integration team is part of Global Delivery Enablement (GDE) within the Customer Delivery organization. The team supports Customer implementations for the MPMS suite of Products, this role is a fixed term contract supporting the processor migration program ending October 31st, 2024.. This role will program manages APAC customers and Issuers through the processor migration journey ensuring customer readiness at the point of migration. The role will partner with both Global and Regional Product teams and other cross functional teams, reporting into the overall program governance. The role will also act as the voice of customer delivery for the program, ensuring customer delivery insights and data are utilized to enhance and improve the onboarding framework.

Role & responsibilities

This role involves managing the overall project effort required to successfully migrate existing customers and issuers to the new processing platform and changes in current product capabilities.
- Responsible for all aspects of customer implementation, including consultancy, customer readiness planning, project management, customized testing, and go-to market approaches.
- Partner with the GPI and regional product owners to ensure market readiness of new features is completed and available for customer onboarding to execute with agility and speed.
- Takes the lead as the primary interface between the customer and MasterCard during technical implementations.
- Deliver a customer delivery governance model ensuring the effective reporting of all projects at the overall program level, including leading internal and external steering committees with key stakeholders and customers.
- Collaboration with functionally and geographically diverse teams who support customer projects as workstream owners

All About You
- Superior client and industry relationship management skills and ability to build and maintain strong, positive working relationships at all functional levels within client organizations and internal MasterCard organization is essential.
- Excellent communication skills (verbal and written) and presenting right and relevant information to different audiences as appropriate. Will present to numerous audiences, including internal and client senior executive management and functional business partners.
- Ability to seamlessly integrate and implement technical solutions to meet business requirements. Proven competencies in positively influencing business and technical partners to meet and/or exceed business objectives.
- Extensive project management, problem-solving, and planning skills with a demonstrated record of successfully managing multiple projects with clients and internal business partners.
- Ability to quickly understand, assess, simplify, and articulate complex business and technical challenges/solutions. Raising risks and issues in a timely and appropriate manner for the audience.
- Experienced in identifying risks in project plans, able to mitigate and adjust plans to achieve committed timelines. Focus and driven by achieving dates.
- Must be high-energy, comfortable with uncertainty, proactive, and able to function under pressure to meet tight deadlines. Ability to thrive and effectively collaborate in a dynamic, fast-paced, team environment
- Self-starter with the ability to work independently and to work flexible hours as needed to cover multiple markets.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard’s security policies and practices;- Ensure the confidentiality and integrity of the information being accessed;- Report any suspected information security violation or breach, and- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

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