Education and Training Lead

1 week ago

Melbourne, Australia MetLife Full time

Location(s)- Posting Location: Melbourne, Victoria
- Posting Location: Sydney, New South Wales
- Country- Australia- Working Schedule- Full-Time- Work Arrangement- Hybrid- Relocation Assistance Available- No- Posted Date- 17-Jun-2024- Job ID- 2953**Description and Requirements**:
**Job Title**: Education and Training Lead - HSECi

**LOB/Department**: Operations

**Location**: Melbourne (desirable). Applications from other locations welcome.

**Reports to**: Service & Optimisation Manager - **H**ostplus **S**ervice **E**xcellence **C**entre for **I**nsurance (HSECi)

**About the HSECi team**

MetLife is a leading global life insurer, and the insurance partner for Hostplus, one of Australia’s largest and fastest growing superannuation fund with over $100bn in assets and over 1.8 million members. MetLife have created a market-first service experience for Hostplus that delivers market-leading support and guidance for members for any insurance need they have, with a focus on first-point resolution and making sure the member’s needs are taken care of from beginning to end.

**Summary of Responsibilities**:
This role is critical in ensuring that the HSECi team is well-equipped with the skills and knowledge needed to deliver exceptional service to Hostplus members

The Education and Training Lead is responsible for developing and executing comprehensive training strategies, plans and programs to enhance the skills and knowledge of the HSECi team. This role focuses on end-to-end training design, delivery, and continuous improvement to support the strategic goals of the organization, and ensure that HSECi staff are equipped to navigate the right systems and processes to deliver for Hostplus members with efficiency, diligence and skill.

**Principal Responsibilities**:

- Training Design and Development_:

- Develop a comprehensive training strategy aligned with business objectives and team goals.
- Leading, developing and implementing strategic plans, identifying training needs, and developing training programs.
- Develop and implement comprehensive training programs that align with the strategic objectives of HSECi.
- Design end-to-end training materials including e-learning modules, video tutorials, user guides, and standard operating procedures.
- Create dynamic and engaging training artifacts to make learning memorable and impactful.
- Take responsibility for the capability uplift of the team in HSECi
- Conduct capability assessments of the HSECi team to identify training priorities, skills gaps, and development opportunities within the team, and regularly redesign and update training approaches to target gaps at the team and individual level.
- Define clear learning objectives, performance metrics, and success criteria for training programs to measure effectiveness and ROI.
- Determine the skills and knowledge required to support an end-to-end case management model
- Driving and facilitating the implementation of the L&D Plan to ensure smooth execution with effective outcomes; providing thought leadership around program design and delivery.
- Monitoring and evaluation of both structured and informal methods used; making continuous improvements in the approach, process and methods as appropriate.
- Training Delivery:_
- Develop and execute a multi-faceted training plan encompassing a variety of delivery methods
- Provide administrative support for the effective management of induction programs including pre induction, during and post induction activities.
- Facilitate face-to-face and virtual training sessions, ensuring effective delivery and engagement.
- Lead and engage in training and development initiatives and programs to improve member and industry training services.
- Lead Train-the-Trainer programs to build internal training capabilities.
- Coordinate training logistics to ensure smooth delivery of training programs.
- Quality Management and Assurance:_
- Develop and implement a robust quality management framework for training programs.
- Ensure all training programs comply with relevant accreditation and legislative requirements.
- Conduct regular audits and assessments to ensure the effectiveness and continuous improvement of training initiatives.
- Monitor training progress, track participation rates, and evaluate learning outcomes to identify areas for improvement and refinement
- Stakeholder Management:_
- Collaborate with leadership teams to align training programs with business objectives.
- Manage training and communication strategies to ensure alignment at all organizational levels.
- Project Management:_
- Lead and manage training projects, including strategic and BAU initiatives.
- Develop detailed project plans, track progress, and manage risks and issues.
- Ensure seamless transition of training programs from project to BAU operations.
- Continuous Improvement:_
- Embed a culture of continuous improvement within the training function.
- Utilise data and analytics to drive insights and enh

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