Regional Manager

7 months ago

Clayton, Australia The myHomecare Group Full time

myHomecare Group is the leading Home Care Package provider in Australia. Joining our group, you will be given opportunities to grow and progress your career that are unmatched in the industry.

We are looking for a Regional Manager with a desire to make a difference to join the Let’s Get Care (LGC) Team. You will be responsible for improving client satisfaction and commercial outcomes by effectively retaining, training and developing high performing senior care managers and care managers.

Reporting to the General Manager - Let’s Get Care, in addition to leading your team, you will respond promptly and effectively to complaints and feedback as well as reviewing and streamlining system and procedures.

**What will we offer you?**
- Inspirational leadership in a growing company.
- Building a career in Australia’s largest home care package provider.
- Flexible work arrangements including a hybrid working model, three days in the office and two from home.
- Access to a range of employee benefits programs including wellbeing program as well reward and recognition.
- Annual performance development plans, career and succession planning.
- A role with true purpose.
- A new office with great facilities in M City, Clayton.

**As our Regional Manager - LGC, you will be responsible for**:

- Improved client satisfaction/NPS (Net Promoter Score) and product reviews.
- Ensuring that clients are retained for longer and that avoidable departures are minimised.
- Improved word of mouth advocacy.
- Higher life-time EBITDA per customer, lower relationship manager role turnover and unplanned leave.
- Ensure that growth is not constrained by capacity or quality.
- A culture of which takes pride in continuous improvement and increased employee productivity.
- Ensuring that onboarding, training and career progression is measured and benchmarked.
- Improved employee satisfaction and online reviews.

**We are looking for someone with**:

- Extensive experience in team leadership and management using data and insights to deliver operational performance improvement.
- Demonstrated success in leading through people in Human Services or similar highly regulated, compliance focussed industries.
- Strong written, verbal communication and change management expertise, with the ability to drive cultural and organisational shifts towards customer centricity.
- Business acumen to identify the commercial imperatives and drivers of the business and foster a deeper understanding of priorities across the team.
- Adaptability and being able to adjust to changes and challenges in the business swiftly with proven judgement and maturity to make decisions under pressure, often with incomplete information.
- Strong planning skills and the ability to work at pace and across a large-scale environment.

At the myHomecare Group you will be part of a team of likeminded individuals across the country who support older Australians to continue living in their homes longer. With a rich 100-year history, we have been delivering exceptional care to older Australians since the year our oldest client was born. We have the added benefit of an innovative, creative, and passionate team who are constantly striving to get even better outcomes for our clients. Our mission is to provide older Australians with the support they need to live independently at home, safely and happily.

Discover how you can develop your career while truly helping people in your community.

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