Program Analyst

4 weeks ago

Sydney, Australia Optus Full time

**Program Analyst**:
**Date**:11-May-2023

**Location**: Sydney (Macquarie Park HQ), Australia

**Company**:Singtel Group

**About the role**:
The Program Analyst position sits in the Governance and Control Team, reporting to the Resource Manager.

You will be required to support Program and Project Managers on medium to large projects/programs. A Program Analyst may support one or multiple projects, dependent on the size and complexity of each project.

The prime responsibility of this position is to support program planning, scheduling, tracking and progress reporting required to successfully realise strategic and technology convergence, financial benefits and customer experience outcomes in the delivery of critical initiatives. The activities performed by this role contribute directly to programs delivering on time, on budget and delivering an optimum customer experience, often within a complex and changing internal/external business environment. The role is responsible for supporting larger programs of work but may from time to time also step in to support smaller, individual pieces of work.

The key to success for the Delivery team is the provision of a full-service, end-to-end business outcome focused program delivery, spanning the technical, commercial, change management and operational handover aspects of programs. Significant and complex program level delivery experience requiring significant stakeholder expectation management, along with technical telecommunication exposure, coupled with a high level of business acumen is expected in order to succeed in this role.

**About you**:

- 2+ years experience in supporting or co-leading capital programs within the IT/Telecommunications or Financial Services sectors
- Demonstrated success in directly supporting large, complex programs (integration of 5+ systems, initiative budgets in excess of $5m+)
- Demonstrated effective communication skills including verbal, written and presentation skills
- Demonstrated ability to operate effectively and respond appropriately to unexpected circumstances
- Address ambiguity in an appropriate and decisive manner
- Proven track record in interacting with team members and constructive escalation use
- Demonstrated willingness to be flexible and adaptable to changing priorities
- Strong multi-tasking and organizational skills
- Works autonomously and proactively

**So, Why Optus?**

Our vision is to be Australia's most loved everyday brand with lasting customer relationships. By creating unique customer connections, being digital everywhere and delivered by our amazing people.

Every role at Optus helps us to achieve our vision. We believe in the value of an inclusive and diverse workforce for our people to build stronger connections within our teams, with our customers and fuel innovation.

We're a highly collaborative workplace, and offer a range of perks such as:

- Discounts to Optus products and services, and to over 400 retailers Australia wide
- Ongoing training, mentoring and development opportunities
- Hybrid ways of working
- Shuttle bus to CBD, Epping and Macquarie Centre for our People
- Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office

**It starts with Yes**

To find out more about our culture at Optus, go behind the scenes with our people by searching **#OptusLife** on LinkedIn.

Please no recruitment agencies, we’ll be managing this role in-house. Any resumes submitted outside of our process will be deemed the sole property of Optus.

As a provider of essential services across Australia, Optus has a critical role in the community through keeping our customers connected to the people they love and the things that matter. We have a COVID-19 Vaccination Policy and also require vaccination to enter our workplaces. Please speak to us if you have any questions about this policy or how it impacts you, including any concerns you might have about meeting this requirement.

LI-KM1

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