Program, Project and Scrum Masters

5 months ago

Canberra, Australia Gateway Synergy Recruitment Full time

Proven experience as a Program/Project Officer/Manager in a government setting
- Adelaide, Brisbane, Canberra, Melbourne based
- 12 month initial contract with 2 possible 12 month extensions

**Gateway Synergy is looking for experienced Program, Project and Scrum Master contractors for a government agency.**

Program Officers provide high-level procedural, administrative and operational support to a work area aiding the delivery of the agency’s programs. They contribute to strategic planning and policy development and to changes in workplace practices and business improvement strategies. Program Officers also liaise with internal and external stakeholders and provide advice to ensure the consistent delivery of program services.

Project Officers support the delivery of the agency’s projects. They play a role in managing straightforward projects, developing, and maintaining relationships with internal and external stakeholders and provide specialist advice to ensure the consistent delivery of project outputs.

Scrum Masters enable teams to self-organise, self-manage, and deliver, using agile values, principles, and practices. They guide teams towards structuring and managing their own work to meet their stated objectives. Scrum Masters help to balance the work of the team in the context of competing priorities, including contributing to planning, changes in workplace practices and business improvement strategies. They support Product Owners to ensure there is an appropriate backlog of prioritised work items based on the overall strategy and overarching business objectives.

**Program Officer**

**Duties may include, but not limited to, some or all of the following**:

- implement programs administered by the agency
- liaise and negotiate with internal and external stakeholders to deliver program services, increase the profile of the agency's services and attend interagency meetings and forums to obtain and share information
- provide advice, procedural guidance, and administrative support to staff
- monitor and report on the achievement of business outcomes, key performance indicators and quality assurance to assist the local leadership team in managing overall performance
- encourage innovation and support staff through changes in process
- assist in policy review including the development of new policies and guidelines
- liaise with other staff and teams to resolve and/or escalate program and policy issues
- draft a range of written material including business cases, reports, executive briefs, and corporate documentation
- undertake research and analysis and contribute to the preparation of reports on relevant program activities and/or project milestones

Main skills/attributes Skills for the Information Age (SFIA) required:

- Customer service support CSMG - Level 2
- Measurement MEAS - Level 3
- Methods and tools METL - Level 3
- Performance management PEMT - Level 4
- Project management PRMG - Level 4
- Portfolio, program and project support PROF - Level 4
- Quality management QUMG - Level 4

Ability to:

- build relationships and engage with diverse groups of people
- understand change and communicate it to staff in a meaningful way
- collaborate with other staff in immediate area and in other areas of the agency
- research, analyse, and make sound decisions using appropriate judgement
- prioritise workload in the context of competing priorities

**Project Officer**

**Duties may include, but not limited to, some or all of the following**:

- assist in project management and coordination activities
- contribute to the development and management of project plans and schedules in accordance with the agency’s project management framework
- contribute to strategic planning and continuous improvement
- provide advice, procedural guidance, and technical expertise in specific areas of project work
- perform research work and analysis including contributing to the preparation of reports on relevant project activities including status updates and exception reports
- draft a range of written material including business cases, plans, executive briefs, and corporate documentation for review by senior staff
- assist with monitoring project budgets, review and report on expenditure and assist with procurement and contract management
- assist with the identification and management of project risks, issues, and benefits
- assist with project quality management to ensure project deliverables are fit for purpose and meet client needs
- support and maintain stakeholder relationships to support delivery of projects

Main skills/attributes Skills for the Information Age (SFIA) required:

- Customer service support CSMG - Level 2
- Methods and tools METL - Level 3
- Project management PRMG - Level 4
- Portfolio, program and project support PROF - Level 4
- Quality management QUMG - Level 4

Ability to:

- communicate confidently and present messages in a clear, concise, and articulate manner
- support and maintain sta

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