Service Designer

3 weeks ago

Canberra, Australia Genesis IT&T Pty Ltd Full time

A government agency is actively recruiting a Service Designer who will work closely with the Program Manager and Solutions Architect in delivering contemporary ICT solution to complex business problems.

The Service Designer will be responsible for identifying and mapping different business capabilities that enable delivery of agency services e.g., licensing capability, online bookings, case management, etc.

They will work closely with the Solutions Architect in identifying solution options and ensuring these technology solutions meet the organisational and business unit’s needs.

**Key responsibilities will include**:

- Work with senior stakeholders in defining the outcome for an initiative. This includes development of Problem and Outcome statements, or similar artefacts.
- Map end-to-end services, both current and future state, to identify areas for improvement through design.
- Analyse client requirements and collaborate with technical specialists and business SMEs to develop fit-for-purpose solutions to business problems.
- Examine and report on the likely impact of proposed changes to the relevant business stakeholders or project governance group.
- Coordinate requirement walk-through and signoffs, verifying with stakeholders that process models and user artefacts accurately represent business needs.
- Working in a multi-disciplinary team, you will assume responsibility for assigned tasks and outcomes and ensure they are completed in a timely fashion.

**To be considered for this position essential requirements include**:

- Demonstrated experience in contemporary analysis and design practices and techniques including development of design and analysis artefacts such as Business Requirements Document, Service Blueprint, Journey Maps, etc.
- Well-developed, persuasive and negotiation skills, utilising exceptional written and verbal communication ability to engage with various stakeholders and audiences.
- Ability to proactively establish and maintain effective and diverse strategic business partnerships, including with senior stakeholders, through collaboration, engagement, responsiveness, and influence.
- Degree or qualification in ICT or relevant professional experience is highly desirable.
- Qualification in Service Design or Business Analysis is highly desirable.

We are actively interviewing for this position. APPLY today to secure your next contract role.

Got questions? Contact Lauren on
**02 9236 4500** or
**0432 778 829.

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