Technical Support Specialist Level 2
2 months ago
SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world.
Who We Are
At SOTI, we are committed to delivering best in class mobile and IoT device management solutions. We are looking for out of the box thinkers that appreciate the art of creating great software. To us, being visionary is more important than doing things the way they’ve always been done.
What We’re Looking For
We’re looking for a highly skilled Technical Support Specialist who is responsible for satisfying the needs of new and existing customers in an effort to maximize their experience with SOTI products. This includes, providing technical support, following up on support cases as needed. This position demands a high level of customer service through all interactions as a SOTI representative.
What’s in it for you?
The People - From our humble origins in our founder’s basement, to our industry leading position today, SOTI has worked hard to foster a company culture that we can all believe in. A culture that emphasizes personal growth, continuous innovation and fun. The Growth - Our environment fosters new ideas, fresh perspectives, and the ability to take them over the finish line. At SOTI we have a fast-paced environment with a global reach that encourages you to make your mark and be part of something big The Technology - You’ll get the chance to work with leading edge technologies and take on complex and interesting projects, as part of highly collaborative and agile teams. You will work alongside SOTI’s partners including some leading tech giants that will keep you on the cusp of emerging technologies.
**Responsibilities**:
- Installation, Configuration & Management of MDM tool.
- Manage, maintain, support, troubleshoot and optimize mobile solution presently in place while making suggestions and adjustments to future needs.
- Participate in cross-functional teams and serve as the liaison for Customer Care.
- Resolution of problem/request logs within contracted SLA targets and ensuring users are regularly updated.
Qualification:
- Minimum experience of 2-3 years with good exposure in customer handling with different software products.
- Technical troubleshooting and hands-on experience with iOS & Android devices is required.
- In-depth knowledge of mobile device troubleshooting methods - both client and server-side is required.
- Knowledge of Logs Debuggging would be an added advantage (Android ADB & iOS X-Code logs)
- Good experience in trouble shooting Active Directory
- Hands on working experience with Exchange & WIN Server
- Must have worked extensively with *external customers*
- Comfortable talking with customers.
- Proven experience working on critical system down issues and escalations.
- Fluency in English Language is a must and bi-lingual language skills will be an advantage/preferred.
- Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, SOTI will not consider or agree to payment of any referral compensation or recruiter fee._
We have other current jobs related to this field that you can find below
-
Technical Support Specialist Level 2
1 week ago
Glen Waverley, Victoria, Australia SOTI Inc. Full timeSOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world.Who We AreAt SOTI, we are committed to delivering best in class mobile and IoT device management solutions. We are looking for out of the box thinkers that appreciate the art of creating great...
-
Technical Support Specialist
2 months ago
Glen Waverley, Australia Talent International Full time**Job Details**: **Location** Glen Waverley **Salary** Negotiable **Job Type** Full Time **Ref** BBBH97729_1683691844 **Contact** Michelle Kendirian **Posted** about 4 hours ago Permanent opportunity for a Level 2 Technical Specialist Support Bilingual - English & Vietnamese, Thai or Japanese **Responsibilities**: - Investigate issues reported...
-
Technical Support Specialist
1 week ago
Glen Waverley, Victoria, Australia Talent International Full timeJob Details:LocationGlen WaverleySalaryNegotiableJob TypeFull TimeRefBBBH97729_ ContactMichelle KendirianPostedabout 4 hours agoPermanent opportunity for a Level 2 Technical Specialist Support Bilingual - English & Vietnamese, Thai or JapaneseResponsibilities: Investigate issues reported by customers and communicate with internal product development teams to...
-
Technical Support Specialist
1 week ago
Glen Waverley, Victoria, Australia Talent International Full timeJob Details:LocationGlen WaverleySalaryAU$ AU$80000 per annumJob TypeFull TimeRefBBBH96754_ ContactMelissa HaddadPostedabout 1 hour agoPermanent opportunity for a Level 2 Technical Specialist Support Bilingual - English & MandarinResponsibilities: Investigate issues reported by customers and communicate with internal product development teams to resolve...
-
Glen Waverley, Australia SOTI Inc. Full timeSOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world. SOTI’s growth and success is a result of commitment to innovation through entrepreneurial culture and leadership. Employees are driven to make an impact, offer a unique value and most...
-
Technical Support Specialist Level 1, Japanese
2 weeks ago
Glen Waverley, Australia SOTI Inc. Full timeSOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world. SOTI’s growth and success is a result of commitment to innovation through entrepreneurial culture and leadership. Employees are driven to make an impact, offer a unique value and most...
-
Glen Waverley, Victoria, Australia SOTI Inc. Full timeSOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world.SOTI's growth and success is a result of commitment to innovation through entrepreneurial culture and leadership. Employees are driven to make an impact, offer a unique value and most...
-
Glen Waverley, Victoria, Australia SOTI Inc. Full timeSOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world.SOTI's growth and success is a result of commitment to innovation through entrepreneurial culture and leadership. Employees are driven to make an impact, offer a unique value and most...
-
Technical Records Administrator
2 months ago
Glen Waverley, Australia Vega Water Full timeVega Water provides Australia’s “most comprehensive risk and compliance management solution” for more than 2000 cooling systems around the country. We deliver specialist water treatment management and consulting services across all facets of water treatment. Our core business centres on cooling tower auditing as well as the production of Risk...
-
Technical Records Administrator
3 weeks ago
Glen Waverley, Australia Vega Water Full timeVega Water provides Australia’s “most comprehensive risk and compliance management solution” for more than 2000 cooling systems around the country. We deliver specialist water treatment management and consulting services across all facets of water treatment. Our core business centres on cooling tower auditing as well as the production of Risk...
-
Dermatology Nurse
1 day ago
Glen Waverley, Australia Melbourne Veterinary Specialist Centre Full timeJob DescriptionDermatology Veterinary NurseImmediate start Full time or Part time position – on a 12 month contract (with the possibility of permanent employment)No weekend rosters, 4 day working week for FT or negotiable PTWorking at our Glen Waverley and or Essendon Fields locationsCertificate IV in Veterinary Nursing or equivalent appropriate tertiary...
-
Casual Animal Attendant
2 weeks ago
Glen Waverley, Australia Melbourne Veterinary Specialist Centre Full time**Job Description**: **Casual Animal Attendant** **Glen Waverley VIC** **We have an exciting opportunity **for a casual or part time **Animal Attendant** to join our fun, hard-working, close-knit team that is dedicated to the best possible patient outcomes. - Immediate start - Casual position with potential for a permanent position in the future - No...
-
Small Animal Surgery Internship
1 week ago
Glen Waverley, Victoria, Australia Melbourne Veterinary Specialist Centre Full timeCompany DescriptionThe Melbourne Veterinary Specialist Centre (MVSC) is a multi-disciplinary specialist veterinary centre providing services to referring veterinary practices within Metropolitan Melbourne and Regional Victoria from two locations (Glen Waverley and Essendon).Job Description:The surgery team is seeking a motivated and passionate veterinarian...
-
Client Services Representative
2 months ago
Glen Waverley, Australia Melbourne Veterinary Specialist Centre Full time**Job Description**: **Client Services Representative - Full Time or Part Time** **We have an exciting opportunity available to work with our busy Client Services Team** - Immediate start - Full Time or Part time position - No public holidays - Above award wage - Based at our Glen Waverley clinic The Melbourne Veterinary Specialist Centre is a...
-
Customer Service MDS Level 2 Support Consultant
1 month ago
Mount Waverley, Australia Pentana Solutions Full timeThe role is responsible for the support of all MDS and Enterprise Solutions products and services. The role serves as a primary Under the direction of the Line Manager, the Customer Support consultant provides Level 2 support for the MDS team and customers. Serves as the primary escalation point in the team for internal and external customers for, but not...
-
Mount Waverley, Victoria, Australia Pentana Solutions Full timeThe role is responsible for the support of all MDS and Enterprise Solutions products and services. The role serves as a primary Under the direction of the Line Manager, the Customer Support consultant provides Level 2 support for the MDS team and customers. Serves as the primary escalation point in the team for internal and external customers for, but not...
-
Customer Service MDS Level 2 Support Consultant
3 weeks ago
Mount Waverley, Australia Pentana Solutions Full timeThe role is responsible for the support of all MDS and Enterprise Solutions products and services. The role serves as a primary Under the direction of the Line Manager, the Customer Support consultant provides Level 2 support for the MDS team and customers. Serves as the primary escalation point in the team for internal and external customers for, but not...
-
Product Support Specialist
3 weeks ago
Mount Waverley, Australia ECi Software Solutions Full timeFor more than 30 years, ECI Software Solutions has been providing industry-specific, cloud-based business management software and services to small and medium-sized businesses. With divisions focused on manufacturing, wholesale/retail distribution, building and construction, and field service, ECI's solutions integrate into every aspect of a customers'...
-
Product Support Specialist
1 week ago
Mount Waverley, Victoria, Australia ECi Software Solutions Full timeFor more than 30 years, ECI Software Solutions has been providing industry-specific, cloud-based business management software and services to small and medium-sized businesses. With divisions focused on manufacturing, wholesale/retail distribution, building and construction, and field service, ECI's solutions integrate into every aspect of a customers'...
-
Marketing Specialist
1 week ago
Glen Waverley, Australia ORIGINAL WEALTH PTY LTD Full time**Key Responsibilities**: Ÿ Collaborate with the Sales Manager to develop and implement marketing strategies to promote financial products and services. Ÿ Create and manage marketing campaigns across various channels, including online marketing and social media etc. Ÿ Conduct market research to identify trends, customer needs, and competitor activities...