Service Delivery Officer

2 weeks ago


Adelaide Region SA, Australia The University of Adelaide Full time

**(HE04) $69,043 - $75,677 per annum plus an employer contribution of 17% superannuation applies.**

**Do you have excellent customer service skills? We are seeking two Service Delivery Officers to join the PACE team in continuing positions.**

The Service Delivery Officer is responsible for providing efficient and effective front of house, course delivery and general administrative services for all professional education programs, events and functions within PACE ensuring that service levels are of an exemplary standard.

Receiving routine supervision, the Service Delivery Officer will assist the broader Operations team in the provision of general administration tasks and activities that support the overall function of PACE services, internal staff, facilitators, consultants and customers.

Duties include processing enrolments, raising purchase orders, invoicing, preparation of training materials and supporting event management

**To be successful you will need**:

- Demonstrated commitment to quality customer service and service improvement.
- Demonstrated professional interpersonal, oral and written communication skills.
- Demonstrated ability to work independently and effectively as part of a team.
- Competent in the use of various technology and software, including the Microsoft Office Suite and familiarity with client management systems.
- Demonstrated fast and accurate data entry skills.

**Enjoy an outstanding career environment**

The University of Adelaide is a uniquely rewarding workplace. The size, breadth and quality of our education and research programs - including significant industry, government and community collaborations - offers you a vast scope and opportunity for a long, fulfilling career.

It also enables us to attract high-calibre people in all facets of our operations, ensuring you will be surrounded by talented colleagues, many world-leading. Our work's cutting-edge nature - not just in your own area, but across virtually the full spectrum of human endeavour - provides a constant source of inspiration.

Our culture is one that welcomes all and embraces diversity consistent with our Staff Values and Behaviour Framework and our Values of integrity, respect, collegiality, excellence and discovery. We firmly believe that our people are our most valuable asset, so we work to grow and diversify the skills, knowledge and capability of all our staff.

We embrace flexibility as a key principle to allow our people to manage the changing demands of work, personal and family life.

In addition, we offer a wide range of attractive staff benefits. These include: salary packaging; flexible work arrangements; high quality professional development programs and activities; and an on-campus health clinic, gym and other fitness facilities.

Learn more at: adelaide.edu.au/jobs

**Your division's broader role**

The Division of Academic and Student Engagement drives the University's strategic activities in relation to learning and teaching. This includes ensuring all Adelaide students have a quality experience, and investing in our academic staff's professional development.

Learn more at: adelaide.edu.au/dase/division-leadership

**If you have the talent, we'll give you the opportunity. Together, let's make history.**

Applications close 11:55pm, 3 August 2023.

**For further information**

For a confidential discussion regarding this position, contact:
Nel Fredericks
Associate Director, PACE
P: +61 (8) 313 9162

You'll find a full position description below: _(If no links appear, try viewing on another device)_



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