Gentle Monster

**Calling out to Management Leaders in Sydney**

Are you a dynamic, forward-thinking leader with a passion for innovation and creativity? Gentle Monster, renowned for its bold designs and cutting-edge fashion, is seeking a strategic management professional to join our team. In this role, you will lead with purpose, drive growth, and inspire a culture of excellence within one of the world's most visionary eyewear brands.

**ABOUT GENTLE MONSTER**

**Our first Sydney CBD store opened in David Jones Castlereagh street October 2023 and we are currently looking for an experienced leader to join us in this amazing journey**

**ABOUT THE ROLE**

Drive the business to achieve maximum sales, productivity and profit goals through customer service, operational excellence, leadership, and communication, while supporting the Vision of Gentle Monster. This role is predominantly on the sales floor providing service, interacting with customers and associates.

**Customer Experience**
- Ensure store standards both back and front of house meet luxury retail service standards
- Lead the team in executing an exceptional customer service experience and creating memorable moments by exceeding their expectations; building long term customer relationships
- Ensure both exceptional personal and technical product service is consistently delivered

**Sales/ Revenue Management**
- Drive and maximise sales performance of the team to achieve and exceed sales budget objectives while ensuring operational integrity and monitoring monthly profitability.
- Demonstrate sales leadership by playing an active customer facing role on the sales floor through customer engagement.
- Communicates company set KPI’s for all quantitative and qualitative metrics; identifies and implements strategies to ensure performance standards are met for all the KPI's
- Ensures that the Sales Team works towards achieving an outstanding rating in store customer experience

**Store Management - Operations**
- Maintains operations by ensuring compliance with company’s Standard Operating Procedure
- Ensures that the team is knowledgeable and adequately trained in store operations procedures
- Maintains proper loss prevention standards and ensures compliance with cash handling, safe and deposits procedures
- Promotes safe work habits and identifies and resolves any safety hazards

**Stock Management**
- Identifies current and future customer requirements by establishing rapport with potential and existing customers
- Reports on product performance, buying trends and customer needs
- Conducts regular stock takes and store operations audits to ensure compliance with company’s Standard Operating Procedures
- Develops and maintains a system for monitoring and controlling inventory
- Resolves discrepancies identified in the inventory report

**People Management**
- Recruitment (in collaboration with Brand Manager, Human Resources Manager and Seoul based Retail Ops team), training, developing, and coaching all members of the store team to ensure high-performance, productivity, and enhanced customer engagement
- Manage the allocation of staff resources and scheduling to effectively drive sales and ensure excellent customer service
- Create and maintain a positive and professional team environment that fosters trust, integrity, and superior performance standards

**Qualifications and experience**
- Experience in a retail environment or related area
- Strong management and leadership experience
- Ability to adapt and multi-task in a fast-changing, retail environment
- Ability to develop, and motivate staff and others through strong leadership and interpersonal skills
- Strong communication skills, both written and verbal
- Basic computer skills and software proficiency (MS Word, Excel, Power Point and Outlook preferred)
- Open availability and flexibility to work nights, weekends, shop openings, and closings according to the airport retail operating hours
- Experience in Eyewear fashion is a plus

Pay: $58,000.00 - $62,000.00 per year

Schedule:

- Afternoon shift
- Day shift
- Evening shift
- Morning shift

Work Authorisation:

- Australia (required)

Work Location: In person