Venue & Functions Manager (Trove Brisbane)

4 weeks ago

Brisbane, Australia Norton Hospitality Group Full time

We have an opportunity for an experienced hospitality professional who embodies passion, creativity, and exceptional customer service. Trove is a growing business specialising in providing memorable experiences through innovative cocktails, outstanding service, and a welcoming atmosphere. If you’re ready to take ownership, showcase your cocktail flare, and drive business through strategic marketing initiatives, we want you on our team

Located on the second floor of the iconic Irish Murphy's building in Brisbane's CBD, you will have an active approach to getting out into the market and finding new business, as well as meeting, greeting, and delivering superior customer service to clients who book this unique space for their private and corporate functions within the CBD.

**Position Overview**:
As the Venue/Functions Manager, you will play a pivotal role in the success of our establishment. You'll be responsible for overseeing all aspects of operations, from crafting unique cocktails to assisting the Marketing Team in creating engaging promotional campaigns. This role requires someone who is hands-on, customer-focused, and driven to continuously improve the business. If you're a natural host with a passion for mixology and a knack for building a great team, we encourage you to apply.

**Key Responsibilities**:

- Develop and execute creative cocktail menus that reflect current trends and customer preferences.
- Ensure the highest standards of customer service are maintained at all times, setting the tone for the entire team.
- Take ownership of Trove operations, including inventory management, staff scheduling, and budgeting.
- Implement strategic marketing initiatives to attract new customers and retain existing ones.
- Actively engage with customers to build relationships and gather feedback to continuously enhance the guest experience.
- Foster a positive and collaborative work environment, providing support and guidance to staff members.
- Represent Trove at promotional events, networking opportunities, and industry functions to increase brand visibility.

**Qualifications**:

- Proven experience in a similar role within the hospitality industry, with a strong background in mixology.

Excellent interpersonal and communication skills, with a passion for delivering exceptional customer service.
- Demonstrated ability to develop and execute effective marketing strategies to drive business growth.
- Strong leadership abilities, with a hands-on approach to management and the ability to inspire and motivate teams.
- Ability to manage and train a small team of talented bartenders, ensuring exceptional service at every touch point.
- Detail-oriented and organized, with the ability to manage multiple priorities in a fast-paced environment.
- A proactive attitude, with a willingness to take initiative and adapt to changing circumstances.
- Genuine enthusiasm for promoting the business and building relationships within the community.

**Benefits**:

- Competitive salary and performance-based incentives.
- Opportunities for career growth and advancement.
- A supportive and inclusive work environment with a focus on teamwork and collaboration.
- Discounted meals and other perks

If you're ready to take your career to the next level and make a meaningful impact in a dynamic and exciting environment, we want to hear from you Please submit your resume and a cover letter outlining why you'd be the perfect fit for this role. We look forward to welcoming you to our team.

**Job Types**: Full-time, Part-time

**Salary**: $80,000.00 - $90,000.00 per year

Expected hours: 25 - 40 per week

Schedule:

- Every weekend
- Rotating roster
- Weekend availability

Supplemental pay types:

- Overtime pay
- Performance bonus
- Tips

**Experience**:

- Managing Functions: 2 years (required)

Work Authorisation:

- Australia (preferred)

Work Location: In person

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