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Aged Care Resident Liaison
2 weeks ago
Hang up your stethoscope and put on your smart business attire
- Do you have great aged care knowledge and a sales background?
- Can you see yourself working with families, residents and third party referrers?
**The Client**
My client is looking for their next Resident Liaison and have strongly indicated that this will be all about finding the “right fit” for their organisation and this particular role.
You will be joining a very well established aged care provider having been in the industry for well over 20 years.
**The Role**
The Resident Liaison is responsible for the provision of excellent customer service to prospective and existing residents including tours and walk-ins, meeting, financial discussions, admission and poste-admission customer service. The position requires administrative duties in an accurate and timely manner that adhere to the regulatory compliance requirements of the Age Care Act 1997 and the policies and procedures of the client.
You will be required to establish and maintain strong relationships with referrers to generate opportunities and maintain occupancy in close liaison with the General Manager of the home. The position is also required to ensure display rooms are of quality standard and ready for tours and walk-ins and that the home is always presentable.
**About You**
To be successful in moving into this role you will possess the following attributes
- Knowledge of the Aged Care Act 1997
- Knowledge of the current regulations and accreditation requirements
- An understanding of the finances relating to admissions in aged care
- Sound experience in sales
- A solid background and understanding of aged care
- A current Victorian Driver’s license
- Great communication skills - interpersonal, written and verbal
- Ability to work autonomously and manage priorities
- A strong focus on service delivery
- Highly developed analytical, problem solving and decision making skills
- A commitment to a culture of excellence and continuous quality improvement
- Ability to work as part of a team and also able to accept direction an responsibility
**What’s in it for you.**
- You will be paid generously commensurate with your experience and expertise
- Work close to home and avoid the peak hour rush
**Why you should call me now**
- I will represent you to our clients and negotiate on your behalf
- I will support you throughout the recruitment process and ensure you are kept in the loop every step of the way
- With 23 years of experience in the aged care industry, I am able to provide you with guidance, support and industry knowledge to ensure the best outcome for your future career moves
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