Groups Manager
6 months ago
**Job Number** 23203283
**Job Category** Revenue Management
**Location** W Sydney, 31 Wheat Road, Sydney, New South Wales, Australia VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Management
**AUTHENTICALLY YOU**
Explore an exciting new career path at W Hotels where your authenticity is celebrated. W Hotels work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.
W Sydney overlooking Darling Harbour is now casting for a magnetic and detail-oriented Groups Manager to oversee and manage room blocks and reservations, following sales techniques to ensure a seamless client experience. The Groups Manager will report to the Director of Sales & Marketing and/or Assistant Director of Events and work closely with the Director of Revenue Management. This is an exciting and unique opportunity to join W Sydney’s team to manage group reservation systems, blocks and processes, in addition to responsibility for soliciting and managing of group reservations sales-related opportunities and presents a fantastic stepping stone into revenue management.
This role directly drives revenue and increases market share across the rooms segment, in addition to upselling each business opportunity to maximise W Sydney’s overall hotel revenue opportunities, in line with W Hotels and Marriott International’s brand standards, to become a hotel market leader in Sydney.
**CORE RESPONSIBILITIES**
- Oversee accuracy of room blocks, reservations, and group market codes.
- Identifies new group reservations sales business to achieve personal and property revenue goals.
- Process all group reservation requests, changes, and cancellations.
- Set-up accurate billing accounts according to accounting policies.
- Upon confirmation of the group, receive all group accommodation handovers from the sales team and understand all the contractual requirements through a handover process with the sales manager.
- Liaises closely with all the relevant Sales, Reservations and Front Office members daily to accurately manage the group blocks and report all information in a timely manner.
- Act as the central point of contact to the customer and work with them, to obtain group information including but not limited to, all arrival and onsite logistics, payment details, special guest requests, VIP information, beverage and food requirements and offsite movements.
- Communicate group block codes and other relevant information back to the sales team.
- Handling and processing group reservations and telephone group enquiries.
- Ensure group bookings are entered and updated into the PMS following correct procedures, reflecting a true picture of the definite and tentative group business. Follow contracted attrition and cancellation guidelines.
- Attend the Group Pick Up Meeting and Groups Operation Meeting to synchronise the business held in CI/TY and the PMS, communicate relevant information to the operation teams in a timely manner.
- Communicate all group information to hotel departments via a Group Resume, information to include but not limited to, designated VIP reservations, group arrival and departure logistics, itinerary, Food and Beverage requirements and group movements, special requests and all other information which will impact the hotel operation. Ensure this information is distributed and communicated in a timely manner.
- Conduct client pre-con meetings prior to group arrival, where necessary, to ensure the smooth arrival and management of groups in house.
- Ensure all group related documents and correspondence is up to date, and a signed contract for all definite business. Ensure all supporting documentation is kept in file for future queries.
- Trace and follow up on all cut off dates, rooming lists, deposits, and other client/guest requirements. Ensure payment and clearance paperwork of deposit monies.
- Be fully conversant with facilities of hotel, including room configurations and restaurant opening and closing times.
- Provide FIT Reservation Support where necessary.
- Welcome and farewell groups that are deemed of a VIP nature and where necessary.
- Ensure the active promotion of Marriott Bonvoy and encourage enrolment for all group guests.
- Allocate group rooms where required and communicate with Front Desk to ensure effective room allocations.
- Troubleshoot and resolve guest issues and concerns or refer to appropriate contacts, based on the type of issue.
- Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
**Talent Profile**
**Education & Experience Required**
- Minimum 2-3 years’ experience in reservations/front office within a 5-star/luxury hotel environment.
- Possess excellent verbal and written communication and Microsoft Office skills, and a strong attention to detail.
- Ability to work in a fast-paced environment with st
-
Group Bars Manager
7 months ago
Sydney, Australia THE MONDAY GROUP Full timePre-opening management team for the groups flagship venue - Japanese inspired beverage program - Attractive salary, benefits and bonus structure We are pleased to offer this exciting opportunity for a Group Bars Manager to join the pre-opening team for what will be one of Sydney's most innovative and luxurious venues to open in years. Part of a...
-
Group Bottleshop Manager
3 months ago
Sydney, Australia Zenith Hotels Full time**Introduction**: **About Us**: Zenith Hotels is a dynamic and fast-growing hospitality group known for delivering exceptional customer experiences. With a focus on excellence, we are now looking for a highly motivated and experienced Group Bottleshop Manager to oversee our three bottleshops operations, manage group purchasing, and drive strategic...
-
Groups Reservations Manager
3 months ago
Sydney, Australia Marriott International, Inc Full time**Job Number** 24181387 **Job Category** Reservations **Location** Sheraton Grand Sydney Hyde Park, 161 Elizabeth Street, Sydney, New South Wales, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management When you join the Sheraton family, you become a member of its global community. We’ve been a...
-
Groups Reservations Manager
2 months ago
Sydney, Australia Marriott International, Inc Full time**Additional Information** **Job Number**24181387 **Job Category**Reservations **Location**Sheraton Grand Sydney Hyde Park, 161 Elizabeth Street, Sydney, New South Wales, Australia, 2000 **Schedule**Full Time **Located Remotely?**N **Position Type** Management When you join the Sheraton family, you become a member of its global community. We’ve been a...
-
Group Reservations Manager
6 months ago
Sydney, Australia Marriott International, Inc Full time**Job Number** 24092826 **Job Category** Reservations **Location** Sheraton Grand Sydney Hyde Park, 161 Elizabeth Street, Sydney, New South Wales, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management When you join the Sheraton family, you become a member of its global community. We’ve...
-
Group Reporting Manager
6 months ago
Sydney, Australia I-MED Full timeI-MED Radiology operates more than 250 clinics and performs over 6 million patient procedures each year, making us Australia's largest provider of medical imaging - and the 3rd largest provider in the world. With over 350 doctors and 4,500 staff actively sharing clinical knowledge and expertise, we work together with our referrers, hospitals and other...
-
Group Reporting Manager
7 months ago
Sydney, Australia Sharp & Carter Full timeCareer progression within group, FP&A and commercial - Large multinational leader - Lead the Group Accounting Team **About the Role** Our client is a well known top multinational organisation that is the lead player in their field. They are seeking a Group Reporting Manager within their head office. With career progression across the group team and several...
-
Group Reservations Manager
1 month ago
Sydney, Australia Marriott International, Inc Full time**Additional Information** **Job Number**24203517 **Job Category**Sales & Marketing **Location**Sheraton Grand Sydney Hyde Park, 161 Elizabeth Street, Sydney, New South Wales, Australia, 2000 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Responsible for proactively soliciting and managing group and transient...
-
Groups Assistant Manager
2 weeks ago
Sydney, Australia SOFITEL Full time**Company Description** Discover the Sofitel Sydney Darling Harbour.** Sofitel Sydney Darling Harbour welcomes guests into a world of luxury blending French Art de Vivre and local culture. The Flagship hotel boasts 590 rooms and suites, four vibrant bars and restaurants, a stunning, award winning outdoor infinity pool, state of the art gym overlooking the...
-
Sydney, Australia Frontline Recruitment Full timeAfter several years of growth and the addition of new venues, our client now seeks a professional and career driven operations manager to join the senior management and really drive the business. This is a hands on role working with a dynamic team of managers and team players with a focus on guest service and offering a great product! The Company: A...
-
Group Manager
7 months ago
Sydney, Australia Evolution Mining Full timeAbout us From humble beginnings in 2010, Evolution Mining is now a leading gold producer, operating six mines across Australia and Canada. Enacting our vision to be inspired people creating a premier global gold company, we are indeed a bold team with a bright future. Our operational diversity offers our employees access to many experiences and career...
-
Group Facilities Manager
6 months ago
Sydney, Australia UKO Full timeThe Group Facilities Manager will provide operational oversight and dynamic leadership to the broad functions of the Facilities Management Department for a fast-growing property portfolio of more than 1300 apartments across Australia’s major capital cities. The role involves working with site staff and overseeing the daily delivery of facilities...
-
Group Product Manager
7 months ago
Sydney, Australia WooliesX Full time**Group Product Manager - HomeRun - 12 month parental leave cover - Amazing flexible and supportive team culture where upskilling and learning is encouraged - Work on interesting problems with a high achieving team around you Surry Hills (Sydney) based with flexible and remote working arrangements HomeRun is a brand new business inside the Woolworths group....
-
Group Engineering Procurement Manager
9 months ago
Sydney, Australia Regional Express Full time**Reporting**: This position reports to Group Engineering Management. **Position Role and Responsibilities**: - Leadership of group procurement team, over multiple company operations. - Develop procurement programs and strategies. - Forecasting of group aircraft component overhaul and parts requirements. - Plan and book scheduled component overhaul and...
-
Group Sales Manager
6 days ago
Sydney, Australia Val Morgan Full time**Group Sales Manager** **Job no**: 493548 **Work type**: Full time **Location**: Sydney, NSW **Categories**: Agency Sales **Who are we?** Val Morgan Cinema is Australia and New Zealand's leading supplier of screen advertising with a network of over 2000 cinema screens. Our success comes from our talented people and unique platform to showcase brands...
-
Group Communications Manager
7 months ago
Sydney, Australia nib health funds Full timeLet’s talk about who we are The nib Group has a mission and vision of people enjoying better health. Through our success, we aspire to more prosperous and sustainable communities, not only the creation of enterprise value. nib is a trusted health partner, helping members and travellers make more informed healthcare decisions, transact with healthcare...
-
Cluster Groups Reservations Manager
3 months ago
Sydney, Australia PARKROYAL Darling Harbour Full timeWe are seeking a **Cluster Groups Reservations Manager**, overseeing two properties (PARKROYAL Darling Harbour & PARKROYAL Parramatta), responsible for directing and optimizing all aspects of the group reservations operation. Reporting to the Cluster Director of Revenue and working collaboratively with individual property Reservations Managers, this position...
-
Group Treasury Manager
6 days ago
Sydney, Australia GenesisCare Full timeAt GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world. Do your life’s best work! The primary purpose of the role is to assess, monitor, manage and plan the efficient use of debt, cash and equity in a manner consistent with the objectives...
-
Group Category Manager
6 months ago
Sydney, Australia HR GO Recruitment Full time**Group Category Manager**: **New South Wales - Sydney** **up to $195000 per annum, Super + Bonus** **Permanent** Sales - Job Reference - 577775 **Group Category Manager** *** **Sydney** **Salary Circa $190,000 p.a. + Bonus + Super** **Permanent, full time** **Hybrid** Do you have a passion for understanding customer needs and translating them into...
-
Group Portfolio Delivery Manager
7 months ago
Sydney, Australia Qantas Airways Limited Full timeChallenge yourself to lead and manage strategic projects for high-impact outcomes for the Group - Take an opportunity to support business units and functional areas across the Qantas Group to assist with critical program deliverables - Permanent full-time role based at our corporate campus in Sydney Today, we’re busy planning for tomorrow. We look to the...